Ranala Holidays from AU$2,339

Friendly service and great souvenir

It is unique and super in every way. The staff are fantastic. Big thank you to Dominda who went out of his way to help. The trip to the waterfall and swim is a must do. Domindas English is great and as a local explains everything which provides an insight to this incredible place. We will come back and stay longer next time! 🙏

The location of the property is excellent but the housekeeping services are below average. The restaurant staff was excellent- Mr. Jayararatne and waiter Mr. Imalsha are extremely good and made every meal a pleasant experience

Welcome was good. Room was good. Staff a bit slow as per most of the Cinnamon hotels we have visited. Pool area was nice. Such a shame about the beach. Plastic and glass all the way along the beach, which ever way you turned. We didn't venture onto the sea because of this. Buffet was a bit limited and as per usual, the western food wasn't that great. We did find a good bar on the beach called Fernando's and a good restaurant called Cafe on the 18th. Great salads and other dishes. Service was really good and friendly at both.

The photos of this property LOOK okay but in real life, this place is sort of falling apart. You can’t swim in the beach as the water is too dangerous and choppy. The room we stayed in did not have a balcony door that sealed properly, so we had to switch rooms. The eating/ lounge area was very bare bones. For me, the stay would have been all right, had they not used photos likely from when this hotel first opened, when it was in tip top condition. We had a hot tub that we didn’t even feel like using, being the sealant looked cracked and gross and it just didn’t appear as clean as it did in the photos the hotel has shared with Expedia. We would never ever stay here again.