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The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property
Family-friendly ski hotel with full-service spa

Photo gallery for The Balkan Jewel Resort, Trademark Collection by Wyndham

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Lobby
Couples treatment room(s), Turkish bath/hammam, body treatments
Front of property
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Gym
  • Housekeeping
  • Pool
The current price is AU$148
includes taxes & fees
5 Mar - 6 Mar

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Studio, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, 1 Single Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 50 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Premium bedding, memory-foam beds, in-room safe, desk

Room, Multiple Beds, Accessible, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 85 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 60 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Suite, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Family Suite, 1 Single Bed (Attic)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 65 sq m
  • Sleeps 6
  • 1 Single Bed

View all photos for Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Premium bedding, memory-foam beds, in-room safe, desk

Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Studio, 1 Single Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 45 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Studio, Multiple Beds (Superior Studio)

Premium bedding, memory-foam beds, in-room safe, desk

Superior Studio, Multiple Beds (Superior Studio)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 60 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds (Superior Studio)

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds (Superior Studio)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 60 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Beds

Premium bedding, memory-foam beds, in-room safe, desk

Luxury Villa, Multiple Beds

Highlights

Furnished patio
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 120 sq m
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Studio, 1 Single Bed (Attic)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Family Suite, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Family Suite, 1 Single Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 65 sq m
  • Sleeps 6
  • 1 Single Bed

View all photos for Family Room, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Family Room, 1 Single Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
  • 60 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Club Studio, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Club Studio, 1 Single Bed (Attic)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 40 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Suite, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Suite, 1 Single Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 60 sq m
  • Sleeps 6
  • 1 Single Bed

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About the area

Map
Razlog Valley, Razlog, 2760

What's nearby

  • Pirin Golf and Country Club - 6 min drive
  • Vihren - 14 min drive
  • Bansko Gondola Lift - 15 min drive
  • Bansko Ski Resort - 19 min drive
  • Ski Bansko - 42 min drive

Getting around

  • Sofia (SOF) - 140 min drive

Restaurants

  • ‪Слънчевата Механа - ‬10 min drive
  • ‪Casa di Papi - ‬10 min drive
  • ‪Тенекията - ‬9 min drive
  • ‪Riverside Pub - ‬10 min drive
  • ‪Канчето (Kancheto) - ‬10 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

Upscale family-friendly hotel next to a golf course
A poolside bar, a terrace and a garden are just a few of the amenities provided at The Balkan Jewel Resort, Trademark Collection by Wyndham. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski passes and ski equipment hire. Treat yourself to Ayurvedic treatments, a Swedish massage or a facial at the on-site spa. Enjoy the gym, as well as activities such as horse riding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and an arcade/games room.
You'll also find perks such as:
  • An indoor pool and an outdoor pool, with sunloungers and pool umbrellas
  • A free local area shuttle, bike hire and babysitting (surcharge)
  • Massage treatment rooms, luggage storage and concierge services
  • A front desk safe, a TV in reception and a lift
Room features
All 160 rooms offer comforts such as premium bedding and separate sitting areas, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, memory foam beds and sofa beds
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with cable channels and DVD players
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

Bulgarian, English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 km
  • Area shuttle
  • Free shopping centre shuttle
  • Free ski shuttle
  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dining table
  • DVD player
  • Free area shuttle
  • Free cot
  • Free supervised activities for children
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Oven
  • Room service
  • Separate dining area

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
A printed booking confirmation must be presented at check-in.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20 per day.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.
Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets

Frequently asked questions

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at The Balkan Jewel Resort, Trademark Collection by Wyndham?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at The Balkan Jewel Resort, Trademark Collection by Wyndham on 5 Mar 2025 start from AU$147.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Balkan Jewel Resort, Trademark Collection by Wyndham pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Where is The Balkan Jewel Resort, Trademark Collection by Wyndham located?

Located near the slopes, this Razlog hotel is in the mountains and within 9 mi (15 km) of Paisii Hilendarski Historical Center, Bansko Ski Resort and SkiBansko by Traventuria. Vihren and Museum of Otets Paisii Hilendarski are also within 9 miles (15 km).

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The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 51 reviews
Rating 8 - Good. 12 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 3 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Per

Cheap, clean and ok good food.
Stayed 1 night in Jul 2024

8/10 Good

Fanny

Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.
Stayed 1 night in Oct 2024

6/10 Okay

Adar

Liked: Staff & service, property conditions & facilities
Nice place
We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.
Stayed 8 nights in Aug 2024

10/10 Excellent

Lyubomir

Amazing property. Will be back! Thank you
Stayed 5 nights in Jul 2024

10/10 Excellent

Veselka

The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.
Stayed 1 night in Jun 2024

8/10 Good

igor

Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
Stayed 1 night in Aug 2023

6/10 Okay

Adnan

Liked: Property conditions & facilities
gut
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Maike

Sehr erholsam, idyllische gelegen am Rande des Piringebirge. Schöne Poolanlage, sowohl innen als auch aussen. Frühstück reichhaltig.
Stayed 4 nights in Aug 2023

10/10 Excellent

DANIELA

Stayed 2 nights in Mar 2023

10/10 Excellent

antonios

Stayed 2 nights in Feb 2023

10/10 Excellent

timothy

Stayed 5 nights in Feb 2023

10/10 Excellent

jerzy

Stayed 2 nights in Feb 2023

10/10 Excellent

Atanas

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
Stayed 3 nights in Jan 2020

6/10 Okay

Sergey

Так себе номер. В спальне нет телевизора, в гостиной очень маленький. В ванной комнате не повернуться, очень тесная.
Stayed 2 nights in Feb 2018

10/10 Excellent

Kwok

Stayed for a weekend ski
Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Stayed 2 nights in Jan 2018

4/10 Poor

Emmanouil

Good budget stay at bansko area
nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Vasiliki

Μια υπεροχη διαμονη!
Το ξενοδοχειο ειναι εξαιρετικο με πολυ ομορφα και ζεστα δωματια!Φανταστειτε πως ειχαμε τζακι στο δωματιο μας και δεν χρειαστηκε καν να το αναψουμε λογω της αρκετης ζεστης που επικρατουσε!Ο χωρος του σπα πολυ καλος και καθαρος οπως επισης και το εστιατοριο!Το Μπανσκο βρισκεται 7 λεπτα μακρια με το αυτοκινητο!Θα ξαναπηγαιναμε σιγουρα!
Stayed 5 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveller

Wouldn't recommend it
The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Nour Hussein

lovely please and food
Very good condition and nice people the location is also amazing
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Nettes hotel in razlog, in nächter näher zu bansko
Es war ein schöner Aufenthalt, Zimmer sehr komfortabel. Die Badelandschaft schön jedoch hätten Säuberugsgegenstände aus der Badelandschaft entfernt werden sollen, jene stören etwas das Gesamtbild.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Stefan & Abbie

Excellent experience
The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Value for money..
Very nice big rooms...inside swimming pool good it could be more hot,the steam bath and the sauna very nice...at the restaurant the food a la carte was good,the brekfast has only the basic...