2/10 Terrible
Darshika
Travelled with family
10 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a very disappointing experience at the hotel. We booked the stay to celebrate our anniversary, but right from the start, things went wrong. Upon arrival, we inquired about the jacuzzi, only to find out it was broken.
Later that evening, we requested an extra duvet for our family (2 adults and a child). After some time, we had to call reception again to remind them. When the duvet finally arrived, the staff member mentioned that the towel rods in the room were also broken and that maintenance would be notified.
The situation got worse when we tried to open the sofa bed—it wouldn’t budge. After calling reception, they assured us it would be fixed in 15 minutes. 15 minutes later, I called again, only to be told the sofa bed was broken, without anyone ever coming to check on it. I’m baffled as to why a room meant for three people (2 adult and child)was provided with a broken sofa bed.
Eventually, we were given a basic folding cot, which was uncomfortable and far from what I expected in a 4-star hotel. I’ve attached pictures to show the poor quality of the cot.
Overall, this was a very frustrating experience, and in hindsight, choosing this hotel was a big mistake.
Darshika
Stayed 1 night in Dec 2024