4/10 Poor
Bonnie
12 Sept 2024
Disliked: Cleanliness, staff & service, amenities
This was a last minute booking, as I missed my ferry to where I was going. Girl at the check in desk was really nice, hotel looked okay on arrival, Seemed to be updated… no issues. It’s very hot on the floors that the rooms are on, but the air conditioning in the room worked well. Dropped my stuff in the room and headed out to grab some dinner. Returned to my room maybe 30 minutes later to see the biggest cockroach I’ve ever seen running across my floor. Called the front desk and the girl came up, sprayed some sort of spray and was able to catch and kill it. I was informed then they spray everyday, but the roaches always come back. I booked a suite with a balcony and a jacuzzi tub, which I was unable to enjoy either, due to the fact there were more roaches outside. Being someone who has a severe phobia to bugs, I was barely able to sleep that night, being surrounded by these huge cockroaches. On check out, it was another girl, I explained to her what happened, and how I was unable to even go on the balcony… couldn’t have cared less! She even made me pay the tax on the room after having such a terrible experience. No compensation offered, nothing!! I wouldn’t let my dogs stay here!! If they have to spray everyday, that means there’s a definite problem with cockroaches. Be warned!!
Bonnie
Stayed 1 night in Sep 2024
