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Grecotel Creta Palace

5.0 star property
Beachfront hotel with relaxing spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grecotel Creta Palace

Indoor pool, outdoor pool, pool loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Family Bungalow, Balcony, Garden View (Deluxe)
Palace Family Bungalow Suite, Side Sea View | View from room
Lobby sitting area
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Bungalow (Side Sea View)

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow (Side Sea View)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Bungalow, Balcony, Garden View (Deluxe)

Family Bungalow, Balcony, Garden View (Deluxe)

Family Bungalow, Balcony, Garden View (Deluxe)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Shower/bath combination
Bathrobes
  • 55 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Palace Family Bungalow Suite, Side Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Palace Family Bungalow Suite, Side Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 66 sq m
  • Partial sea view
  • Sleeps 6
  • 1 Double Bed, 2 Single Sofa Beds and 2 Single Beds

View all photos for Family Suite, Sea View (Main Building)

Family Suite, Sea View (Main Building) | Beach/ocean view

Family Suite, Sea View (Main Building)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Shower/bath combination
Bathrobes
  • 50 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Suite Sea Front

Family Suite Sea Front

Family Suite Sea Front

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bathrobes
Private bathroom
  • 42 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Sofa Beds

View all photos for 2-Bedroom Luxury Bungalow Suite

2-Bedroom Luxury Bungalow Suite

2-Bedroom Luxury Bungalow Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
  • 70 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds and 2 Single Sofa Beds

View all photos for Presidential Villa, Sea View, Private Pool

Presidential Villa, Sea View, Private Pool

Presidential Villa, Sea View, Private Pool

Highlights

Separate sitting area
Private pool
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
  • 164 sq m
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Junior Suite Sea Front, Private Pool

Junior Suite Sea Front, Private Pool | Beach/ocean view

Junior Suite Sea Front, Private Pool

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Bathrobes
Private bathroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Bungalow, Garden View

Family Bungalow, Garden View | View from room

Family Bungalow, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 45 sq m
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 Double Bed

View all photos for Double Room, Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
Minibar
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, Private Pool (Bungalow Sea Front)

Suite, Private Pool (Bungalow Sea Front) | Room amenity

Suite, Private Pool (Bungalow Sea Front)

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bathrobes
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Sea View (Palace)

Junior Suite, Sea View (Palace)

Junior Suite, Sea View (Palace)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Room, Sea View (Family)

Minibar, in-room safe, blackout curtains, iron/ironing board

Grand Room, Sea View (Family)

Highlights

Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 56 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 4 Single Beds

View all photos for Bungalow, Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Palace Luxury Suite Panoramic, Sea View

Palace Luxury Suite Panoramic, Sea View

Palace Luxury Suite Panoramic, Sea View

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Bathrobes
  • 86 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Maisonette, Garden View

Maisonette, Garden View

Maisonette, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Family Bungalow, Private Pool (Suite Sea Front)

Family Bungalow, Private Pool (Suite Sea Front) | Terrace/patio

Family Bungalow, Private Pool (Suite Sea Front)

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Bungalow, Garden View (Palace Suite)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Bungalow, Garden View (Palace Suite)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 66 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 2 Single Beds

View all photos for Bungalow, Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Bungalow Suite, Seafront

Junior Bungalow Suite, Seafront

Junior Bungalow Suite, Seafront

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Family Bungalow, Garden View

Superior Family Bungalow, Garden View | View from room

Superior Family Bungalow, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Shower/bath combination
Hairdryer
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Family Bungalow, Garden View, Ground Floor

Deluxe Family Bungalow, Garden View, Ground Floor

Deluxe Family Bungalow, Garden View, Ground Floor

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Bathrobes
Hairdryer
  • 53 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Panoramic Room, Sea View

Panoramic Room, Sea View

Panoramic Room, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Bathrobes
Private bathroom
Hairdryer
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Missiria, Rethymno, Crete Island, 74100

What's nearby

  • Rethymnon Town Hall - 5 min drive
  • Rethymnon Venetian Port - 6 min drive
  • Rimondi Fountain - 7 min drive
  • Fortezza Castle - 7 min drive
  • Rethymnon Lighthouse - 9 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 68 min drive

Restaurants

  • ‪Ταβέρνα του Ζήση - ‬5 min walk
  • ‪Skypark - ‬12 min walk
  • ‪Sky Park - ‬12 min walk
  • ‪Baja Beach Club - ‬6 min walk
  • ‪Upano - ‬14 min walk

About this property

Grecotel Creta Palace

Luxury eco-certified hotel near Rethymnon Town Hall
Located close to Rethymnon Lighthouse and Rethymnon Venetian Port, Grecotel Creta Palace provides a free breakfast buffet, a beach bar and a rooftop terrace. This hotel is a great place to bask in the sun with a beachfront location, beach cabanas and beach massages. Indulge in Ayurvedic treatments, a body wrap and aromatherapy at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The gym offers yoga classes and Pilates classes; other things to do include basketball, beach volleyball and beach yoga. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, with sunloungers
  • Free self-parking
  • Bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), ATM/banking services and tour/ticket information
Room features
All 335 rooms feature comforts such as air conditioning and dressing gowns, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Shower/bath combinations, free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Fridges, childcare services and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Greek, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Agreco Farm
  • Barbarossa á la carte
  • Golden Dragon á la carte
  • Labyrinth Main Restaurant
  • Princess Ariadne

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,691 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Thalassotherapy

Accessibility

  • No lift

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number 1041Κ015A0099900

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymno
Grecotel Creta Palace Hotel Rethymno

Frequently asked questions

Does Grecotel Creta Palace have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Grecotel Creta Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grecotel Creta Palace?

Self-parking is free at this property.

What time is check-in at Grecotel Creta Palace?

Check-in start time: 3:00 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Grecotel Creta Palace?

Checkout is at 11:00 AM.

Does Grecotel Creta Palace provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grecotel Creta Palace located?

Nestled on the beach, this Rethymno hotel is within 3 mi (5 km) of Rethymnon Town Hall, Rethymnon Venetian Port and Rimondi Fountain. Fortezza Castle and Rethymnon Lighthouse are also within 6 mi (10 km).

Grecotel Creta Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 10 out of 77 reviews" "
Rating 4 - Poor. 0 out of 77 reviews" "
Rating 2 - Terrible. 3 out of 77 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Had a great time while at the property, grounds were well kept. Few things to note…. 1. Room smelled like sewage and the ac was never quite cool enough to my liking ( manageable though). 2. Most importantly, got severe food poisoning from the Golden Dragon the first night. We had a group of 10 that attended the restaurant. My friend and I were the only ones who ordered the chicken and both ended up very sick for 3-5 days there. our entire trip we pretty much stayed at the hotel and only had dinner off grounds one time and that was the last night after the poisoning.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel with a lovely beach. All inclusive breakfast offering a magnificent variety of foods. Lots of very attentive staff.
Stayed 7 nights in Oct 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the villas with a pool. It was amazing!. Great service, very attentive, room staff were fantastic and thorough. The villa was super relaxing, just a few steps to the beach or chill out in our own pool. We enjoyed it.
Stayed 7 nights in Sep 2024

10/10 Excellent

Katharine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful. The facilities are great and perfect for our 2 year old, she loved the pool and beach. The staff were so kind and friendly - thank you so much for making it so special!
Stayed 4 nights in Jun 2024

10/10 Excellent

Finola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and memorable stay with Creta Palace
Absolutely incredible from arrival to departure. What stood out for us was the friendliness of all staff, the cleanliness of the whole place, the maintenance of the grounds and the quality of the food. We only did breakfast but wish we had done all inclusive. Absolutely outstanding and exceptional service. A nice touch was the offer of drinks on arrival. The hospitality all around was amazing and we already can't wait to return. Thank you
Stayed 7 nights in Jun 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodation.
Great staff, and comfortable room. Breakfast was good, but slipped up on a few points, like forgetting to switch on plate heater, so breakfast soon went cold.
Large pool
Beautiful spacious gardens
Stayed 2 nights in May 2024

8/10 Good

James

Stayed 7 nights in Sep 2023

10/10 Excellent

Einar

Stayed 7 nights in Sep 2022

10/10 Excellent

Gadi

Stayed 5 nights in Sep 2022

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Definitely not 5 Star! Extremely grumpy staff
This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
Not 5 star
Outdated
Needs to be changed
Clean?
Stayed 6 nights in Aug 2020

10/10 Excellent

Pat, New York

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
Stayed 14 nights in Jul 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 8 nights in Aug 2018

6/10 Okay

Abs, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v
Stayed 7 nights in May 2018

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pool service. Great breakfasts. Overall would go back

8/10 Good

Oystein

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Neil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
The hotel is fantastic. Staff are very friendly and helpful. Breakfast is excellent. This place is especially good for children. Shop on site is very handy. Only bad thing is we had booked a bungalow room, which in fact is just a room that is not part of the hotel and not very big.

10/10 Excellent

Jeannie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely fantastic stay.
Our holiday surpassed all expectations. The staff at the hotel are extremely friendly and the hotel grounds and beach are kept in excellent condition - very tidy indeed. It was a truly relaxing 7 days and we have no complaints, only praise. Upon arrival we were greeted with a warm welcome, towels to freshen up, and a cool drink - exactly what you need after a long journey. We were upgraded to a more spacious room which was a very pleasant surprise. Breakfast is a delicious buffet, wonderful when you sit outside. The aim is to return next year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
pleasant stay
Lovely staff, beautiful beach. Reading lamps in bedroom inadequate. Appeared to be very child-friendly. Loungers great but beach towels skimpy. Excellent to have a mini-market on-site.

10/10 Excellent

Tracey, Bicester, Oxfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful and luxurious Hotel
A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens. Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.

General hotel information

Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Address
Missiria, Rethymno, Crete Island
Location
Rethymno