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"The hotel was clean and conveniently located. But, the real stand out was the staff. Especially Lorena. She helped me get to the airport on time when j had a tricky situation with the taxi. The customer service was awesome and really made me feel welcome and we'll cared for. Other reception staff (whose names I didn't catch), both at checkin and checkout were equally friendly and helpful "

"very helpful and understanding"

"Fantastic stay at NH Collection - welcoming staff, beautiful room with all amenities. Will definitely return"

"Nice rooms, good food"

"Totally disinterested staff. Reception and restaurant worst ever. Left cash for meal as one and only waitress on duty was nowhere to be found (probably went home fed up lol). Reception don't want to know 'go find the waitress' was response'. Then next day after we left - got a message to say 'you didn't pay your restaurant bill so we have debited your card'. Priceless. Only good thing about this hotel was the pool. "

"Good location, close to everything including the cathedral. Rooms were clean and well Maintained. "

"2 nd time here all good nice staff friendly smiles"

"Greatly situated, close to both old town and shopping area"

"Great location in the heart of the historic area, close to a variety of restaurants and attractions. Paid parking across the street and restaurant on site if you don’t need a huge breakfast. Rooms are comfortable and with air conditioning. Great stay! "

"Good location. About 10 mins walking to the Santiago church. Staff was friendly and nice. Room was spacious. Parking in property is included. "

"Frnt desk check-in/out staff were wonderful... friendly, patient, helpful."

"Great location. Reception staff super friendly (Noemi). Clean room and great breakfast. Not a lot of options but pretty good. Thanks!!"

"The staff is great. "

"Excellent location and staff"