See all properties

Hyatt House Richmond / Short Pump

3.0 star property
Savor your morning at the breakfast buffet or cozy up by the firepit. Take in stunning city views from your room or unwind on our rooftop.
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)
Lobby
Executive Suite, 1 King Bed, Bathtub, Corner
Deluxe Suite, 1 Bedroom, Kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Air conditioning
  • Gym
The current price is AU$223
includes taxes & fees
16 Feb - 17 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Premium bedding
Hairdryer
Designer toiletries
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
9.6 out of 10, Exceptional, (2599)
The price is AU$236
includes taxes & fees
10 Feb - 11 Feb
Drury Plaza Hotel Richmond
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
11800 W Broad Street, Richmond, VA, 23233

What's nearby

  • Short Pump Town Center - 3 min walk
  • Sheltering Arms Institute - 6 min drive
  • Henrico Doctors' Hospital - 12 min drive
  • University of Richmond - 14 min drive
  • Lewis Ginter Botanical Garden - 15 min drive

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 30 min drive

Restaurants

  • ‪Cookout - ‬13 min walk
  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk
  • ‪Chick-fil-A - ‬4 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel near Short Pump Town Center
Consider a stay at Hyatt House Richmond / Short Pump and take advantage of a free breakfast buffet, a corner/local shop and a rooftop terrace. Stay connected with free in-room WiFi, and guests can find other amenities, such as a firepit and dry cleaning/laundry services.
You'll also find perks such as:
  • Free self-parking
  • Express check-out, outdoor furniture and a 24-hour front desk
  • Meeting rooms, a lift and a front desk safe
  • Guest reviews give top marks for the breakfast, helpful staff and proximity to shopping
Room features
All 134 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, microwaves and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Is Hyatt House Richmond / Short Pump pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of 3 Feb 2025, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 16 Feb 2025 start from AU$222.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt House Richmond / Short Pump?

Self-parking is free at this property.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hyatt House Richmond / Short Pump?

Checkout is at noon.

Where is Hyatt House Richmond / Short Pump located?

Located in Short Pump, this hotel is steps from Short Pump Town Center and 2.4 mi (3.9 km) from Sheltering Arms Institute. Elk's Lodge and Virginia Hospital & Health are also within 6 miles (10 km).

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 632 out of 1012 reviews" "
Rating 8 - Good. 221 out of 1012 reviews" "
Rating 6 - Okay. 83 out of 1012 reviews" "
Rating 4 - Poor. 41 out of 1012 reviews" "
Rating 2 - Terrible. 35 out of 1012 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Travelled with group
Liked: Cleanliness, property conditions & facilities
This was a nice hotel, clean, quiet, aesthetically pleasing. The only complaint I had was that our king size bed had 4 small square pillows on it. We had to ask for more. Also, I have didn’t like that new towels and wash clothes weren’t automatically provided to us the next day. Oh and the breakfast wasn’t too good either. Other than that, we were satisfied with our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was that whoever cleaned the room before us didn't get under the pull-out sofa. We some old pills under it.
Stayed 2 nights in Jan 2025

8/10 Good

Tonya, WIndermere

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property location, breakfast, staff and amenities. The only con was - The rooms could use some TLC (minor touch ups throughout the rooms, Carpet looks old/ dirty and the showers need refurbished - the design causes it to leak),
Stayed 2 nights in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Juin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Keshaunna

Stayed 1 night in Jan 2025

10/10 Excellent

Aharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great Space
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, plenty of parking, professional and courteous staff—great stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb! My family and I were always greeted when either entering or leaving the property. I even received assistance making my breakfast waffle. Just excellent service and very friendly. I would definitely stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the mall and places to eat
Stayed 3 nights in Jan 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is consistent and above average for the geographic area.
Stayed 1 night in Jan 2025

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Vanessa, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved definitely we recommend it
Stayed 1 night in Dec 2024

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
N0 dislike perfect stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

DeQuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Travelled with family, Travelled with partner
Easy access to the mall- nice suite space. Has kitchen and a nice breakfast.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Omar

Stayed 1 night in Nov 2024

8/10 Good

Piqueta

Liked: Cleanliness
Wasn’t informed that wash cloths would not be changed daily
Stayed 2 nights in Dec 2024

4/10 Poor

Terri

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The website says no pets unless they are service animals. I saw several that were obviously not service animals because of the behavior. I'm allergic to dogs and cats so I want to stay at a hotel that at least doesn't allow pets on a floor. The carpet was nasty in our room and there was mold and mildew in the bathroom and grout coming out of the tile.
Stayed 3 nights in Dec 2024

2/10 Terrible

silvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't like. The room not clean. Not give me towel . Not came back
Stayed 2 nights in Dec 2024