6/10 Okay
Lucia F.
20 July 2024
Liked: Cleanliness
that extra fee at the end is not disclosed in time
Lovely place, clean, quiet and pretty. But we did not receive timely communication aobut that extra fee at the end of our stay. Since we were there for less than 24 hours, and had to head to the aiport at 3 am, we did not see her whatsapp message telling us that extra money was needed. Why isn't this disclosed in the payment details BEFORE our arrival?? I already contacted VRBO about the ineffectiveness of this system and all they said is we will alert the owner..... We literally got texted that this money was missing as we were landing in SF. We were threatened that if we did not pay, our names would be reported to Rome authorities. (So not necessary to say this, as we were literally trying to figure out how to send her this money) Monies were sent thenvia PayPayl, but this left a very bad taste in my mouth. Just be clear UP FRONT on all that is due, not at the last minute.
Lucia F.
Stayed 1 night in Jun 2024