2/10 Terrible
lazaro
Travelled with partner
9 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BLACK MOLD EVERYWHERE. This stay was disgusting and such a let down as our initial impression of Rome. There was no sign outside. Felt sketchy. People smoking nonstop in the lobby. The reception was on the fifth floor (different to our assigned floor. The elevator was BROKEN, it only worked from the 2nd floor and upwards (third floor counting Ground Floor) we had to carry our heavy luggage and climb 3 long flights of stairs everyday after a draining day of walking nonstop for hours. The AC felt nonexistent. The shower door didn’t close properly. The shower itself was smaller than those on cruise ships (I’m normal sized weight and would hit my elbow with the corners). There was extremely evident black mold on the walls within the room and bathroom (no one has passed an inspection in centuries because this hotel would clearly get shut down for this health hazard). I’m usually a very active and healthy individual and I got sick from the humidity and had horrible allergies (which of course went away as soon as I left). The actual room was very old and run down compared to next door hotels. Since it was hot inside, we would open the window a slight bit to let in the cool air but the noise levels outside were unbearable to sleep. The only benefit was the location which was close to a nearby bus stop and minutes away from the Roma Termini station. I would have left and asked for a refund but most nearby hotels were sold out being a last minute change so I decided to tough it out.
lazaro
Stayed 5 nights in Dec 2024