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"There was no water for two days, no way to flush toilets, wash hands, take a shower. Expedia was informed but did not react for 72 hours. No one offered even drinking water. The hotel advised Expedia guests needed to be moved but Expedia did not respond for 72 hours. The hotel provided a full refund but Expedia would not provide it to the customer despite receiving it from the company. "

"This is one of the best hotels I have ever stayed in. The actual hotel is beautiful with excellent facilities, but the staff are unbelievable and made our stay. I hardly ever do reviews but I have to recommend this hotel. Saas Fee is a beautiful ski village and loved everything about it. "

"Great food and a nice bar Nice spa area - pool and saunas Super convenient with access to ski rental etc Would be awesome if the kids club had more for older kids :-) We loved our holiday here!"

"My recent stay was nothing short of exceptional. The combination of breathtaking natural surroundings, impeccable service, and luxurious amenities created a memorable experience that exceeded all my expectations. Not sure about the rating of this hotel it sure did feel 5star in my loft suite. The hotel provided a full board and the Breakfast was okay however the dinners were exceptional all 5 courses. I also thought getting to the location will be difficult to my surprise complex given it was my 1st trip since I travelled from Zurich - a train and two busses however was seamless and on time. Stayed for 4 nights amenities were also of the highest stand well positioned health spa with all that one will need. However will recommend extended spa hours and including more vegetarian options on the menu"

"The staff was really friendly and accommodating. We had our dog with us and they were very accommodating with the cleaning schedule. Will definitely stay there again. "

"Great property with friendly staff. Rooms are comfortable and updated with nice bathrooms and bed are comfortable. "

"Cosy warm rooms with hood facilities. Friendly staff, good location."

"Excellent location in the heart of Saas Fee. Kind staff. We had a lovely balcony and a large room. Excellent breakfast. "

"everything was amazing"