2/10 Terrible
Enes
Travelled with group
18 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall, the accommodation was good. What made this a terrible stay was the pickup/ tour guide, Ruben, if I'm not mistaken. The hostel manager knows the person.
A friend of mine and I travelled with two French ladies, and during the Semuc tour, which we booked in our hostel, the guy was making sexual comments to the girls.
And worse, when we went into the small cave, one of the girls was last to exit (only the guide knew the underwater exit). He touched and asked one of the girls if she wanted to kiss him and later have sex! Misusing the situation and his position is not only rude or disrespectful but also harassment!
When we returned to the hostel, we told the hotel manager, who showed empathy and was kind of surprised. She told us that she would call the manager/ owner and asked us to write this on a note for them, which we did. Unfortunately, we didn't receive any call or message from the manager/ owner, and that's a pity!
Enes
Stayed 2 nights in Dec 2024