8/10 Good
Carole
Travelled with group
26 Jan 2025
Liked: Amenities, property conditions & facilities
For a luxury Hilton property I thought this hotel was below standards; the staff seemed inexperienced and not properly trained in customer service. You were not greeted by the staff when you entered or left the property nor were you asked if you were enjoying your stay or was there anything you needed, which I believe is a standard in hotel hospitality catering to tourists. iIf you asked a question of the front desk staff they were brusque in their responses; the properly is in a densely located part of Old San Juan so guests are going to have logistical questions. Also the rooms were not cleaned until the early evenings so if you arrived back to your room in the afternoon the rooms were not yet made up and your used wet towels and unmade remained from the morning.
Carole
Stayed 5 nights in Jan 2025