The Condado Plaza Hotel

4.0 star property
On beach with 2 outdoor pools for sandy fun near Condado Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Front of property - evening/night
Exterior
Suite, 1 King Bed, Oceanfront (Penthouse)

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking available
  • Housekeeping
The price is AU$577
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 15 of 15 rooms

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 3 Bedrooms, Oceanfront (Penthouse)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 1 King Bed, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, View, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Bay view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, View, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Oceanfront (Penthouse)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
999 Ashford Avenue, San Juan, 00907

What's nearby

  • Condado Beach - 4 min walk
  • Casino del Mar at La Concha Resort - 15 min walk
  • Distrito T-Mobile - 17 min walk
  • Pan American Pier - 19 min walk
  • Puerto Rico Convention Center - 3 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬2 min walk
  • ‪New Taste - ‬8 min walk
  • ‪Waikiki - ‬4 min walk

About this property

The Condado Plaza Hotel

Upscale resort near Condado Beach
Located close to Parque La Ventana al Mar and Conservatory of Music of Puerto Rico, The Condado Plaza Hotel provides a swim-up bar, a poolside bar and a corner/local shop. This resort is a great place to bask in the sun with a white sand beach, sunloungers and kayaking. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. Enjoy the 24-hour gym, as well as activities such as snorkelling. A terrace, shopping on-site and a coffee shop/cafe are available to all guests.
Other perks at this resort include:
  • 2 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Full breakfast (surcharge), bike hire and valet parking (surcharge)
  • An electric car charging station, express check-out and babysitting (surcharge)
  • Wedding services, a water dispenser and a vending machine
  • Guest reviews give top marks for the pool, helpful staff and location
Room features
All 332 rooms have comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch HDTVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21,347 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Frequently asked questions

Does The Condado Plaza Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at The Condado Plaza Hotel?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at The Condado Plaza Hotel on 26 Jan 2025 start from AU$515.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Condado Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Condado Plaza Hotel?

Self-parking is available for USD 25.65 per night. Valet parking is available for USD 31.22 per night.

What time is check-in at The Condado Plaza Hotel?

Check-in start time: 4 PM; check-in end time: midnight. Early check-in is available for a fee of USD 60.00 (subject to availability).

What time is check-out at The Condado Plaza Hotel?

Checkout is at noon. Late checkout is available for USD 75 (subject to availability).

Where is The Condado Plaza Hotel located?

Located in Condado, this beachfront resort is in the city centre and within a 10-minute walk of Condado Beach and Parque La Ventana al Mar. Luis Muñoz Rivera Park and Third Millennium Park are also within 15 minutes.

Reviews

7.2

Good

Rating 10 - Excellent. 372 out of 1024 reviews" "
Rating 8 - Good. 224 out of 1024 reviews" "
Rating 6 - Okay. 189 out of 1024 reviews" "
Rating 4 - Poor. 119 out of 1024 reviews" "
Rating 2 - Terrible. 120 out of 1024 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 2 nights in Dec 2024

2/10 Terrible

Fran

Disliked: Staff & service
Stayed 3 nights in Dec 2024

6/10 Okay

Asif

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and convenient to the bridge, which leads to old San Juan and other jurisdictions. This property has its own beach, which opens up to the public as well. Cons: Only one elevator working. Room Service was poor. Slow service at mason cafe. Only 5 available umbrellas at the beach. AC makes noise. Closet is in the bathroom. Shower pressure wasn’t that great. Bathroom doors don’t lock.
Stayed 4 nights in Dec 2024

10/10 Excellent

marcileia

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Nina

Stayed 3 nights in Dec 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location in San Juan. It is on edge of Condado with bridge just separating it from Old Town San Juan. It has many restaurants just down the street of all types. The hotel has great pools. Right on water. Across the street is the Hilton Garden Inn which has a great hot tub over looking the bay so allows you to see more as reciprocity. As for Condado itself. I’d give it a 4 star in terms of ratings. We had to wait 21/2-3hours for our room even though we arrived at 4 because the room wasn’t ready. It was over New Year week so I will give a little slack to housekeeping. They did clean our room every day. Front desk was a 3 star in friendliness. But beautiful lobby, some interior bars and restaurants. Valets were very helpful as were Concierge. There is a Starbucks at corner so easy for coffee. Rooms were nice, beds a tad stiff but overall nice. The rooms were clean. Ac worked well. We self parked and self parking was v easy and convenient. Despite wait and less than friendly/ understaffed front desk, we would stay here again. Views of city are great. Great views of ocean and good overall hotel.
Stayed 3 nights in Dec 2024

2/10 Terrible

rashi

Disliked: Cleanliness, staff & service, property conditions & facilities
We had an infant with us and needed a crib. The hotel staff did not pay attention to our needs in spite of asking for at least 15-20 times. The coffee machine was broken and so was the bathroom sliding door. The location is good but I would not recommend this hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Randy

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The hotel has a great location however there is no restaurants in the hotel. We have stayed here many times before and there was several restaurants in the hotel. The pools and the pool bar do need some attention as they are a little run down. We did go over to the hotel across the street that use to be a part of this hotel and the renovation that was done there is absolutely beautiful, hope that this hotel does the same.
Stayed 4 nights in Dec 2024

2/10 Terrible

Iris, Chicago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY good thing about this hotel is the direct access to the beach and ocean view. Check-in was supposed to be 4pm, but my room wasn’t ready until 8pm because they didn’t have “clean rooms available yet”. Once the room was ready, it still looked as if all they did was replenish towels and made the beds. The floors weren’t cleaned, the vanity and entertainment table had water marks all over, too. There was unrepaired damage to a wall where an electrical/technology outlet had been moved/replaced. Overall, the property is very dated, dirty and needs a total remodel. All the restaurant/bar counters were dirty. The lobby bathroom was out of service. The pool bathrooms were disgusting. The pools were freezing so you couldn’t take advantage of the swim up bar and everyone crammed into the jacuzzi; even kids under 16 which weren’t supposed to be allowed in there. You had to turn in your towels by 6pm or would be charged $35 for each. So, you couldn’t even enjoy the jacuzzi after that time. This hotel should charge motel rates for as bad of a condition it is in. It is definitely not worth the high rates it charges.
Stayed 3 nights in Dec 2024

6/10 Okay

George H, Arlington

Liked: Property conditions & facilities
Disliked: Staff & service
The location of the hotel was great, but my room was only cleaned once during my day. Also, this hotel charges for access to the pool and Wi-Fi.
Stayed 4 nights in Dec 2024

4/10 Poor

Ruben

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that the hotel overbooked our room. We had to sleep in our rental car for 1 night due to hotel incompetence. Staff seemed not to care for anyone. Multiple families were turn away because of the hotel incompetence. Will not stay there anymore and do not recommend.
Stayed 3 nights in Dec 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness
One out of three elevators out of service, phone in room out of service, 1/2 of room lights did not work. House keeping did not respond to multiple requests for service. Main on premise restaurant closed. 3 star hotel at best.
Stayed 5 nights in Dec 2024

6/10 Okay

Clarence, PIKESVILLE

Travelled with group
The property is in need of some tender loving care. Pool service is slow but all are from my experience. When I return it will not be my first choice but if the rate is right I would consider
Stayed 4 nights in Dec 2024

6/10 Okay

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of a serious make over.. The lobby at the Hotel is very nice but the rooms, balconies, pool area are very outdated and rusted out. Pool area has huge iguanas and made customers uncomfortable, pool towels has stains and holes in them. Rooms furniture had rust on them and the bed was not comfortable at all. Room Balconies and furniture rusted and out dated as well… One last thing, please remove refrigerator out of Bathroom it just doesn’t feel right!
Stayed 3 nights in Dec 2024

6/10 Okay

Steven Wallace

Travelled with family
Liked: Cleanliness
The hotel wasn't too bad Did not have a private beach only private access to the beach so you were sharing the beach with the locals and it's very small.. very hard to get a chair on the beach.. chairs around the pool area same situation.. The hotel does not monitor people that save chairs in the morning and never show up until late afternoon so then when other people want chairs they don't have any.. also there are a set of elevators by the lobby only one of them worked.. there was a single elevator by the pool that did work but if you were waiting by the lobby you were waiting a long time sometimes you were able to squeeze in the service elevator which is right behind the elevator in the lobby.. We ran out of toilet paper on day two I was staying in a room with four people It took 4 separate trips down by different adults staying in the room to request toilet paper .. finally it was brought to our room 3 hours later.. It was after the housekeeping staff did leave for the day though.. The housekeeping staff was excellent very accommodating and they clean the room twice while we were there
Stayed 4 nights in Dec 2024

6/10 Okay

Cinderela, Spring

Travelled with family
Liked: Staff & service
Property has 2 main elevators but only 1 is working. According to the staff, that other elevator has not been working for over a year. The elevator skips floors too and you may have to wait for an extended time. The other "secret" elevator is on the other end of the hallway, which the front desk will not tell you about. This elevator has broken lights so you never know if the buttons you pressed are working or not. There is no housekeeping unless you specifically request for it. Also, watch out for those guys by the beach who will charge you for lounge chairs, it should be free and included with your hotel stay. The plumbing is bad and loud. Otherwise, the staff at the hotel are very nice.
Stayed 4 nights in Dec 2024

6/10 Okay

Marilyn

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Valet parking
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. It was clean and in a convenient location. We arrived a few hours early and was able to check in without a problem. The staff was friendly. We felt very safe here.
Stayed 1 night in Dec 2024

8/10 Good

Yadiel

Excellent area to stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Denise Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, friendly staff and very clean
Stayed 4 nights in Dec 2024

6/10 Okay

Angelique De La

Stayed 5 nights in Dec 2024

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities
Really nice location with multiple pools, hottub, and very easy beach access. Beachfront view is amazing. The room cleanliness was adequate but we required an extra cleaning of the bathroom which had a strong moldy smell. Daily maid service didnt come one day. Our door and safe lock both were not working and required separate calls. The staff was extremely friendly and courteous, but I wish we didn't have to call them in the first place!
Stayed 4 nights in Dec 2024

General hotel information

Reasons to Book
Outdoor Pool & Nice Bathroom
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0