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Urbana Hotel

2.0 star property
Unwind with top-notch service and explore historic sites nearby. Let helpful staff take care of your every need.
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Urbana Hotel

Superior Room
Shower, hair dryer, towels, soap
Hallway
Exterior
Superior Room
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi
The price is AU$341
includes taxes & fees
29 Jan - 30 Jan

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Room options

View all photos for Basic Room

Basic Room

Basic Room

Highlights

Air conditioning
Smart TV
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Smart TV
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Smart TV
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
102 C. Pelayo, San Juan, San Juan, 00901

What's nearby

  • Port of San Juan - 6 min walk
  • Escambron Beach - 14 min walk
  • Pan American Pier - 1 min drive
  • Condado Beach - 3 min drive
  • Puerto Rico Convention Center - 4 min drive

Getting around

  • Sacred Heart Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 17 min drive

Restaurants

  • ‪El Hamburger - ‬9 min walk
  • ‪Celeste - ‬1 min walk
  • ‪Tostado - ‬2 min walk
  • ‪Bar La Parroquia - ‬1 min walk
  • ‪Windjammer Café - ‬6 min drive

About this property

Urbana Hotel

Hotel near Port of San Juan
Close to Pan American Pier and Puerto Rico Convention Center, Urbana Hotel has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • Concierge services, a 24-hour front desk and smoke-free property
  • Luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Urbana Hotel feature comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi.
More amenities include:
  • Bathrooms with showers and hairdryers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 23

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 12 per cent

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Frequently asked questions

Is Urbana Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Urbana Hotel?

As of 24 Jan 2025, prices found for a 1-night stay for 2 adults at Urbana Hotel on 29 Jan 2025 start from AU$304.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Urbana Hotel?

Self-parking is free at this property.

What time is check-in at Urbana Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Urbana Hotel?

Checkout is at 11:00 AM.

Where is Urbana Hotel located?

Located in San Juan Antiguo, this hotel is within 1 mi (2 km) of San Juan Bay and Port of San Juan. Pan American Pier and Condado Beach are also within 3 miles (5 km).

Urbana Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 87 out of 153 reviews" "
Rating 8 - Good. 25 out of 153 reviews" "
Rating 6 - Okay. 25 out of 153 reviews" "
Rating 4 - Poor. 5 out of 153 reviews" "
Rating 2 - Terrible. 11 out of 153 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Felipe

Good
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 2 nights in Jan 2025

2/10 Terrible

Emmanuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service, place looked nothing like the pictures. Very smal like sleeping in a closet. I ordered housekeeping and they did a terrible job didn’t clean nothing. Hotel is next to a club that plays loud music until 3am.
Stayed 8 nights in Jan 2025

10/10 Excellent

Allaine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for an evening before boarding a cruise. Very close to the airport and the port. The staff were very friendly and helpful as our flight landed very late and could not check in until 2am. We didn’t explore the area around the hotel as we had to leave early the next day but we would definitely consider staying here again if we find ourselves back in San Juan!
Stayed 1 night in Dec 2024

6/10 Okay

Grisel

Travelled with partner
I rented this property based off location but having the Sanse festival so close, it was not ideal to stay there. Streets blocked off with no prior routes to be shared. If you like warm/hot showers, this property is definitely not for you! The room literally has the bathroom next to the bed which is not ideal when you're traveling with someone. On a positive note, if you like to walk, the Morro, is less than 2 miles as well as everything San Juan has to offer and the ferry to go to Cataño.
Stayed 5 nights in Jan 2025

2/10 Terrible

Eduardo G

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I have ever been
Stayed 16 nights in Dec 2024

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing. Close parking. Bars and restaurants in walking distance. Easy to get a Uber. Bed was comfy.
Stayed 2 nights in Jan 2025

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the urbana was really great. nice and quiet location. walkable area and safe
Stayed 3 nights in Dec 2024

2/10 Terrible

Jasmine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
DISAPPOINTING EXPERIENCE PLEASE READ BEFORE BOOKING! We were extremely disappointed with our stay at the Urbana hotel. To start off (and most important to us)there is no consistent hot water unless the solar panels are heated up, if there are clouds in the forecast while your staying there, you can forget about being able to come in and take a long hot shower/bath after a day of activities. I understand that perhaps solar panels are more cost effective for the owners but this is so inconvenient and unreliable for guests. The beds are in bad shape and cave in at the middle. My wife and I wake up with back aches everyday since we’ve arrived. The hotel does not have a generator, and given the frequent power outages in Puerto Rico, this is a major inconvenience. As a business owner myself I cannot wrap my head around having my guests literally left in the dark/heat at their expense. And last but not least, the lack of amenities is also alarming. There is a mini fridge on the floor. They couldn’t even take the extra step to put it at a higher level! (God forbid someone had back issues, they would never be able to use the fridge.) and the toiletries provided are of the cheapest quality you can think of. definitely not what I expected for the price I paid. Overall, this hotel falls short of even basic hospitality expectations. I would not anyone recommend staying here! This review was done while in PR. BUT when we got home. My wife had mouse poop In her luggage.it was thrown out!!
Stayed 4 nights in Dec 2024

2/10 Terrible

Julio

Disliked: Cleanliness, amenities, property conditions & facilities
Place was so bad. I only stood there one night. And had to pay for another a combination
Stayed 4 nights in Dec 2024

4/10 Poor

Jeffrey

Travelled with family
Disliked: Amenities, property conditions & facilities
We showered in cold/luke warm water even before the power outage occurred. The front desk was aware but kept blaming it on the solar power that powers the water heater is having issues, but the water temperature was cold from Dec 30-Jan 3rd. This is unacceptable.
Stayed 4 nights in Dec 2024

4/10 Poor

MILIXA

Stayed 1 night in Dec 2024

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2024

8/10 Good

OLUWABUNMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todas las empleadas muy amables y serviciales
Stayed 1 night in Dec 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 11 nights in Dec 2024

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location. Friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Rita

Stayed 1 night in Dec 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 5 nights in Dec 2024

10/10 Excellent

linette, saint cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, clean, quiet, and top tier staff A definite stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Stayed 3 nights in Oct 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay near San Juan Port. It was clean and secure. For me, it have to improve the soaps ( bad olor) and the water was almost cool. In conclusion for fhe price is a place ware I would stay again.
Stayed 1 night in Dec 2024

8/10 Good

Xinhui

Liked: Staff & service
It’s more a rental property and security woke us up at midnight because of a drunk man.
Stayed 1 night in Dec 2024

8/10 Good

Darcy

Travelled with partner
Liked: Cleanliness, staff & service
Front Desk staff was great! Great recommendations for dining, sites etc. Room very small and ammenities were sparse for price. Leaky window caused water on floor by bed in the morning.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel, Cooper City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, comfortable bed, wonderful pillows, customer service and attentiveness was excellent! Great job!
Stayed 1 night in Dec 2024