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"The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for much cheaper. Upon reaching out to Expedia for a partial refund, they informed us the property claimed we stayed throughout our reservation. This is a lie and I don’t trust these people. Would recommend finding another place to stay. Also: there are gaps in the sealing of the building, so the bugs really are as bad as people say. "

"Staff. Amenties and clean rooms"

"The room was spotless, and the friendly service staff"

"Highly recommended Santa Sofia! What at beautiful place, clean, breakfast was incredible and the service was excellent! "

"This is an awesome place. You get everything in just one place!!"

"This hotel exceeded every expectation. The cabins are truly impeccable, spotless, beautifully designed, and thoughtfully equipped with attention to even the smallest details. The breakfast was absolutely amazing, with high-quality ingredients, great variety, and flavors that made each morning something to look forward to. It was clear that a lot of care goes into both presentation and taste. What truly sets this place apart is the excellent customer service. The staff was attentive, friendly, and genuinely committed to making our stay perfect. Every interaction felt personal and professional. An exceptional stay in every sense. I would highly recommend this hotel and would gladly return."

"All good while staying at the hotel and near the bus terminal "

"We really loved our stay here. The room was beautiful, clean, and had amazing views. It was unique; waking up to those views was unforgettable. The staff was so kind and attentive at all times, even checking on us when we were away to make sure we were okay. I wish we had more time to stay, but every moment was exquisite. We would return in a heartbeat! Thank you for a great stay and wonderful memories!"

"Si a todo"