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Hotel Sandakan

3.0 star property
Hotel in Sandakan with 2 restaurants and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sandakan

Deluxe Twin Room
Exterior
Junior Studio Suite
Junior Studio Suite
Property entrance

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Highlights

Air conditioning
TV
Bidet
Private bathroom
Electric kettle
Free bottled water
Desk
Desk chair
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • 1 King Bed

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Family Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Family Room

  • Sleeps 2
  • 2 Queen Beds

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About the area

Map
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000

What's nearby

  • Sandakan Harbour Mall - 4 min walk
  • Agnes Keith House - 11 min walk
  • Saint Michael's and All Angels Church - 12 min walk
  • Sandakan Rainforest Park - 7 min drive
  • Sepilok Orangutan Rehabilitation Centre - 23 min drive

Getting around

  • Sandakan (SDK) - 21 min drive

Restaurants

  • ‪Balin Roof Garden Bar & Bistro - ‬5 min walk
  • ‪Palm Garden Chinese Restaurant - ‬1 min walk
  • ‪English Tea House & Restaurant - ‬11 min walk
  • ‪KFC - ‬3 min walk
  • ‪Roastery - ‬1 min walk

About this property

Hotel Sandakan

Hotel in the city centre
At Hotel Sandakan, you can look forward to dry cleaning/laundry services, car hire on-site and 2 restaurants. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • A ballroom, a lift and meeting rooms
  • Concierge services, wedding services and a front desk safe
Room features
All 105 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and desk chairs.
More amenities include:
  • Bathrooms with bidets and baths or showers
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 restaurants

Restaurants on site

  • Palm Cafe
  • Palm Garden

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 75.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Frequently asked questions

Is Hotel Sandakan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Sandakan?

Self-parking is free at this property.

What time is check-in at Hotel Sandakan?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Sandakan?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Hotel Sandakan located?

Located in the heart of Sandakan, this hotel is within a 5-minute walk of Sandakan Heritage Trail and Sandakan Harbour Mall. Agnes Keith House and Saint Michael's and All Angels Church are also within 15 minutes.

Hotel Sandakan Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 76 reviews" "
Rating 8 - Good. 27 out of 76 reviews" "
Rating 6 - Okay. 27 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
It was so bad after we stayed for one night we asked for a refund for our other 3 nights & booked another hotel.
Stayed 4 nights in Aug 2024

6/10 Okay

Emma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
A/C was a big plus, but overall the room was pretty dirty. No fridge in the room. Staff were very nice and friendly.
Stayed 1 night in Jun 2024

8/10 Good

Y onne

Stayed 1 night in May 2024

8/10 Good

Jen, Elanora

Liked: Cleanliness, staff & service, property conditions & facilities
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted. It’s an old hotel with some nice old features. Rooms were nice and big and comfortable. A good breakfast was included in the price.
Stayed 1 night in Mar 2024

8/10 Good

Dale, Blackburn

Liked: Cleanliness, staff & service, property conditions & facilities
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
Stayed 4 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stay in Sandakan
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019

4/10 Poor

Inge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Stayed 1 night in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean and comfy
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Inaccurate information.
Your Home-Page information is an exhaustive and inaccurate example. I ask for this hotel before reservation from their homepage at "Contact Us". I asked for this hotel which room grade available to use bath-Tub. But I received Answer from them only before day. If I have exact Information before reserve,I can get a room with bathtub as same price.
Stayed 2 nights in May 2019

8/10 Good

Ievgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel in the past, needs maintenance today
I guess hotel was great some time ago, but needs maintenance today, especially the bathroom which is really worn-out. Toilet was a bit leaking, bathroom drain was a bit blocked, one lamp was not working, etc. - needs maintenance. Despite the fact that I booked a non-smoking room, the corridor was smelly and I was able to smell cigarette smoke from bathroom vents when somebody smoked in another room. The staff was polite and helpful. Breakfast was OK. No critical issues with room cleanness. In general - good for its price. had no critical issues staying here.
Stayed 2 nights in Apr 2019

8/10 Good

Jared

Liked: Cleanliness, staff & service, room comfort
Dated but friendly
The hotel is dated but undergoing a much needed renovation. The staff were all very friendly, professional and eager to assist. If you can get it, room 8-15 is probably the best in the place as it has a nice view out over the water.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

KIRTI

Liked: Cleanliness, property conditions & facilities, room comfort
Stay
Not so good as I was told by the reception no breakfast in my booking email received by the hotel when actually my booking was with BF.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Its too hot living in the room with aircondition show 16 celcius.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Syaharil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Stayed 1 night in Feb 2019

8/10 Good

Zulkarnain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convinient to access to Sandakan town . But need to improve in toilet water tap.
Stayed 2 nights in Feb 2019