Santa Croce Holidays from AU$2,018

Check in was quick & painless once we found the desk. Although we booked San Marco Palace, check in was at Royal San Marco around the corner, which wouldn't have been so bad if we didn't have to drag bags over bridges and steps. Although we were early, they kindly stored our bags until our room was ready. I confirmed before booking that the hotel had a lift. However, our room was a walk down the hall, outside, through a keyed external door, up a flight of stairs, 1 floor in a lift, down a long hallway, more stairs, another lift, through another door to outside, walk a few doors outside, into another keyed door, up another flight of stairs to a lift, down a hallway to our room door. Inside the room door, another half flight of stairs down to access the apartment. If our 83 year old mother wasn't with us, it would have been less of an issue but beware, the family suites are nowhere near the lobby or breakfast room. Good: location, spacious apartment, 2bedroom, 2bath, large living room, small kitchen and looked to have been lovely in its day. Bad: Furniture is old and worn, mattresses are thin, worn and uncomfortable. Pillows are flat and only 1 per person provided. Kitchen had only bottles of water in fridge&disposable plastic cups. No cutlery, glasses, plates...nothing. We requested extra pillows & finally tracked down the maid on day 2 & asked her directly. An electric outlet in the master bedroom was falling out of the wall and unsafe. No water taxi access-dragged bags thru

Hotel is excellent. You are on the Grand Canal so the location is wonderful. Staff is excellent. Highly recommended!

I loved my stay here. The staff were very helpful and friendly. The room was clean and comfortable. It was in a great location. I would definitely recommend this hotel and will stay here in future.

Beautiful hotel, a nice distance away from the crowds of St. Marks. Nice staff, with a special shout out to manager Gianluigi who resolved a hefty additional surchage fee due to my booking error. My room was huge, facing the canal, breakfast buffet was great and you could order additional items if desired. Highly recommend.

Omar was so helpful with anything and everything we needed. This trip was so amazing and special because he assisted with the planning once we got there. We asked for suggestions along with directions and Omar pulled out a map and started circling drawing and explaining where to go and what to do! Thank you for making my birthday trip such a pleasant and memorable experience!!! Let me add, the breakfast was fit for a king with the spread that was offered and the coffee/ cappuccinos/ Americanos really got our days off to a great start! Thank you again so much!!!