Santa Eulalia Hotels, Lima

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"We were excited to spend a few days away from the city and enjoy a peaceful escape. The first night was everything we hoped for—quiet, relaxing, and comfortable. Unfortunately, things changed quickly. That night, the river broke and damaged one of the main power poles supplying electricity to the entire condominium. As a result, we spent the next four days without consistent electricity or water.The homeowner did try to help by providing a gas-powered generator. While we appreciated the gesture, it didn’t fully solve the issue. The generator wasn’t powerful enough to run both lights and water, so after the first night, we couldn’t take showers. Power would frequently go out, especially at night, and someone had to refill the generator with gas to keep it running.The homeowner’s worker did his best to help, but we had to communicate constantly just to get power or water back, which was frustrating. To make matters worse, the generator was placed right next to the pool, so any sense of peace was lost to loud engine noise and a strong gas smell.There’s more we could mention, but we wanted to explain the reasoning behind our rating. We understand that emergencies happen and appreciate the efforts made, but the overall experience was far from what we expected. Had everything worked out differently, we’re sure our rating would’ve reflected that."

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