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Mandarin Oriental, Santiago

5.0 star property
Family ski hotel with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Santiago

Cocktail bar, pool views, open daily
Seasonal outdoor pool, pool umbrellas
Exterior
View from room
Cocktail bar, pool views, open daily

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Room service
    Room service
The price is AU$402
includes taxes & fees
13 Dec - 14 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Premier Suite, Terrace

Premier Suite, Terrace | Living area

Premier Suite, Terrace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, desk

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Suite, Terrace

Highlights

Terrace
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

View from room

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

View from room

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

View from room

Club Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
The Ritz-Carlton, Santiago
Pool
Hot tub
Pet-friendly
Free WiFi
9.4 out of 10, Exceptional, (499)
The price is AU$457
includes taxes & fees
13 Dec - 14 Dec
The Ritz-Carlton, Santiago
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About the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.6 km
  • KidZania Santiago - 13 min walk - 1.1 km
  • Costanera Center - 4 min drive - 3.4 km
  • Clinica Alemana - 4 min drive - 2.9 km
  • Plaza de Armas - 8 min drive - 8.3 km

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 29 min drive

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Family-friendly hotel near Parque Arauco Mall
Located close to KidZania Santiago and Clinica Alemana, Mandarin Oriental, Santiago provides an adjacent golf course, a poolside bar and a terrace. Hit the slopes at this hotel featuring a ski shuttle. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge), with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Other perks include:
  • A seasonal outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking
  • Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
  • An electric car charging station, express check-out and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 310 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night); wired internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,738 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per day, plus a one-off cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 80.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 45 for adults and from USD 23 for children
  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for in-room wired Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on 13 Dec 2024 start from AU$402.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 50 per pet, per day. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self-parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports, such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 19 minutes by foot and Alcantara Station is 21 minutes.

Mandarin Oriental, Santiago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 742 reviews" "
Rating 8 - Good. 151 out of 742 reviews" "
Rating 6 - Okay. 49 out of 742 reviews" "
Rating 4 - Poor. 17 out of 742 reviews" "
Rating 2 - Terrible. 18 out of 742 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, impecable property, will be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ka

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaime, woodbury

Liked: Cleanliness, staff & service, property conditions & facilities
When planning our trip we had no idea what to expect other than the Mandarin Oriental is known for luxury. I cannot say enough about how nice, happy and accommodating the staff at this M.O. are. The room was very well appointed and large! Temperature perfect! OMG the shower was the best we have ever experienced!! If you havent yet join the Fans of M.O.! They have amazing experiences and specialty things they do for you and we had a couple really nice surprises!! To name a few staff that went above and beyond were Stephanie from guest relations, Andres the concierge, Karen in the bar and Alonzo(forgive me if I spelt it wrong) the bellhop. These people and many more whose names escape me made this feel like home!
Stayed 4 nights in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 4 nights in Aug 2024

8/10 Good

Harshal

Stayed 3 nights in Aug 2024

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room service was particularly excellent. They prepared the room for you at night to be ready to sleep.
Stayed 3 nights in Aug 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Matias

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best customer service
Stayed 2 nights in Aug 2024

10/10 Excellent

emilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional, and the food.
Stayed 3 nights in Aug 2024

10/10 Excellent

anastasiia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An immaculate and friendly five star hotel. Rooms are large and really well appointed, with USB plugs, nice toiletries and really comfortable beds, plus space to work. All the staff are so helpful and really looked after me as a solo traveller. Lots to walk to nearby, although there are alsoa lot of big roads. Both restaurants are really good.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Very organized very professional very friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Enery

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing stay. I never seen friendlier and more attentive staff than in this hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marc, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great but many times no-one answered the room service line.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alessandro, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and good food at the restaurant.
Stayed 6 nights in Jul 2024

10/10 Excellent

AUGUSTO, Weston

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant weekend. Still waiting for the Spa to be renovated but enjoyed a relaxing massage anyway. Matsuri restaurant was fantastic on Saturday night. Staff were friendly , breakfast good . Excellent view from the room of the Andes. Very good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit

Stayed 2 nights in Jul 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Staff is awesome!
Outstanding property and staff. Team anticipated needs and was incredibly helpful. Property is beautiful. Will stay again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Catalina, LANDOVER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is superb
Stayed 2 nights in Jun 2024

10/10 Excellent

ivan

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Sebastian

Stayed 2 nights in Jun 2024

6/10 Okay

Lucas

Stayed 1 night in Jun 2024

General hotel information

Reasons to Book
Great Location & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0