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Sheraton Santiago Hotel and Convention Center

4.0 star property
Escape to this urban oasis with pools for all seasons and delicious eats around every corner.

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Presidential Suite, 1 King Bed, City View
Presidential Suite, 1 King Bed, City View
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym
The current price is AU$211
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area

Executive Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room

Presidential Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Club Suite, 1 King Bed, Terrace, City View (Terrace) | Living room

Club Suite, 1 King Bed, Terrace, City View (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Club Suite, 1 King Bed, Pool View | Living room

Club Suite, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

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9.4 out of 10, Exceptional, 1,005 reviews
The price is AU$205
includes taxes & fees
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About the area

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Costanera Center - 18 min walk
  • Plaza de Armas - 4 min drive
  • Santa Lucia Hill - 4 min drive
  • Medical Center Hospital Worker - 5 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Upscale family-friendly hotel near Costanera Center
Consider a stay at Sheraton Santiago Hotel and Convention Center and take advantage of a poolside bar, a free food/drink shopping service and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare and international cuisine. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • Self-parking (surcharge), an electric car charging station and concierge services
  • A ballroom, a gift shop and a TV in reception
  • Guest reviews say great things about the helpful staff
Room features
All 379 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Recycling, daily housekeeping and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7,240 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Parking on site (CLP 15,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-lead area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CLP 11000 for adults and from CLP 11000 for children
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self-parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on 1 Mar 2025 start from AU$211.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self-parking is available for CLP 15000 per day.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Checkout is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 12 minutes by foot and Manuel Montt Station is 14 minutes.

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Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 292 out of 559 reviews
Rating 8 - Good. 140 out of 559 reviews
Rating 6 - Okay. 71 out of 559 reviews
Rating 4 - Poor. 26 out of 559 reviews
Rating 2 - Terrible. 30 out of 559 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Beautiful resort-like property.
Stayed 1 night in Jan 2025

10/10 Excellent

Gregory

We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.
Stayed 3 nights in Jan 2025

8/10 Good

Andrew

No complaints a very nice hotel and pool area.
Stayed 8 nights in Oct 2024

10/10 Excellent

Carolina Beatriz

Excelent place
Stayed 5 nights in Dec 2024

10/10 Excellent

jorge

I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER... I LOVE THIS HOTEL...
Stayed 3 nights in Jan 2025

10/10 Excellent

Fred

English speaking staff
Stayed 6 nights in Jan 2025

8/10 Good

Vinita

Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria

Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Heidi

Great place to stay with great staff
Stayed 1 night in Sep 2024

8/10 Good

Remetta

A nice place to stay in Santiago.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Excelent
It was a excelent expience and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Paula

I had a great stay, it was my home away from home for the work week in Santiago.
Stayed 4 nights in Jul 2024

10/10 Excellent

AKRAM

i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
Stayed 14 nights in Aug 2024

10/10 Excellent

Donald

Incredible staff in a beautiful place
Stayed 1 night in Mar 2024

10/10 Excellent

LUCIANO

Great
Stayed 3 nights in Jun 2024

10/10 Excellent

John

Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Harvey

Excellent location with friendly and helpful staff
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Lovely hotel.
Excellent hotel in very nice area of city which is safe and close to main shopping areas and cable car up mountain. The hotel and room was very pleasant. One slight criticism is they have lots of staff but trying to get a drink or even after ordering one the bar staff seem to stand about doing little and we had to ask repeatedly for our drinks on few occasions. That said the staff were lovely and otherwise I loved the hotel for the price we paid and would definitely come back. The 21st floor sky bar is well worth a visit for the views.
Stayed 5 nights in Jul 2024

10/10 Excellent

Joseph

Our stay at the Sheraton was wonderful.
Stayed 2 nights in Mar 2023

10/10 Excellent

NANCY

A wonderful stay near Immaculate Conception
A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Birgitte

Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

gaston

What I liked: Very traditional grand hotel experience with unique property. What i didn't: No walking distance restaurants, and complex getting in and out by UBER.
Stayed 4 nights in Apr 2024

10/10 Excellent

James

This hotel was amazing and the staff was top notch. The best hotel you can stay at in Chile. The food was some of the best around at the hotel.
Stayed 16 nights in Jul 2022

8/10 Good

Hermilo Price

Water was not hot enough even when turned to max heat. Water pressure was low also.
Stayed 7 nights in Aug 2024

10/10 Excellent

Lori

It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.
Stayed 2 nights in Jan 2024

General hotel information

Reasons to Book
Nice Bathroom & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0