2/10 Terrible
Sandra
Travelled with partner, Travelled with group
25 Oct 2024
Disliked: Cleanliness, staff & service, amenities
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Subject: Extremely Disappointing Experience
I recently stayed at [solar de Boaventura ] and unfortunately had a very negative experience
was overcharged for my stay, and despite my attempts to resolve the issue, it seems that the staff was more focused on finding ways to charge extra rather than addressing my concerns.
There was only one staff member, Sara, who appeared to be listening to my issues, but the overall lack of friendliness and support from the rest of the team was disheartening. I ended up leaving a day early and had to pay for another hotel because I simply couldn’t stay any longer.
Additionally, the lack of convenient transportation options, such as taxis or Uber, made it even more challenging. To top it off, there was no water provided in the room, which is a basic expectation.
I was promised that I would receive a refund for the extra charge, but I have yet to see any follow-up on that. Overall, this was a very bad experience, and I hope that my feedback will lead to improvements for future guests.
Thank you.
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Sandra
Stayed 3 nights in Oct 2024