8/10 Good
Amy W.
24 Jan 2025
Liked: Cleanliness
Great house, safe location, not so great property management
First, I would like to stress that this IS a really nice house in a really great neighborhood. It was a safe and overall fun place for the family and I while we were vacationing in Seattle. The kids really enjoyed playing pool or air hockey in our down time. With that said; when we got there the replace water filter light was on for the fridge, the fireplace would not turn on (we turned on the switch in the cabinet, and pushed the pilot and ignitor buttons and nothing was happening), and 1 of the bedroom lights were burnt out. There is a number to text to get service so I texted them on our 3rd (out of 8) day. I was told that the local team would be getting ahold of me. Later that day we came back to the property and found a filtered water pitcher and some light bulbs on the porch. Nobody reached out, they didn't know that they bought the wrong type of light bulbs and this still didn't fix the fireplace issue which we were bummed about because we paid for a place with a fireplace. I reached back out to the company the next day to let them know that the lightbulbs didn't work for that type of fixture and that we still couldn't use the fireplace. We were, again, told that we would hear from the local team. Never did. A couple days before we left we tried doing laundry and it got warm and humid in the laundry room, which set off the really loud fire alarm located in that room. Since it was electric and not battery operated we could not stop it and had to wait it out.
Amy W.
Stayed 7 nights in Jan 2025