2/10 Terrible
Jason
Travelled with pets
20 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival to check-in, I was unaware there would be a $40 valet parking requirement. Whenever guests need access to their vehicles, they have to notify valet. When I shared that Charlie is an emotional support dog, the front desk clerk requested paperwork to prove his status. He eventually charged me a $150 pet fee (one night stay). I expressed disappointment in this pet fee. The front desk clerk asked if there was somewhere I could leave Charlie. This comment regarding relocating my dog to another location lit a fire inside me, making me regret booking a room with Marriott, a hotel that I had stayed at for a month in Austin, Texas while on a business work trip. Charlie and I traveled across several US states, enjoying our 8-day trip until checking into this Redmond, Washington Marriott hotel. Furthermore, the valet attendant asked how much time I would take to remove my possessions. He reminded me to be quicker, rushing me to hurry up. There was only one vehicle parked to the left of us. By the time I checked into the room, these two issues ruined my travel experience.
Jason
Stayed 1 night in Nov 2024