Serpentine Dog-Off-Leash Park Tours and Activities

This room was far more expensive when I went to check in than it than it was online. The bathroom was unclean and the staff was pretty persistently upselling me at every single interaction.

It’s a nice hotel. We stayed her for Grey Cup. Good location. Lots of dining options nearby. Clean hotel. The room cleaning service/turndown service were nice. We missed turndown service the final night. Perhaps because we were in our room at the wrong time. Only issue with room cleaning was the lack of cleaning the floors. By day 3 it was noticeable. The bed comfortable. The soaker tub nice. Couldn’t get room temp lower than 22C. They must have done something cause it was better for our last day. The Nespresso was enjoyable. The comp. water provided daily was nice. At checkout I was told we had taken 2 waters from the minibar. I informed them that we did no such thing. The gentleman was trying to convince me that we did and I explained we’ve never, at any hotel, ever partook of mini bar offerings and that we did not remove anything from the mini bar tray. I said that the only waters we drank were the ones left by our bedside during turndown service and the ones left inside the refrigerator, as we were told those were comp. He said that they were. I explained that I didn’t understand the issue then. I did explain that the room next to us one day was being serviced, and I went out there with complimentary carbonated waters and asked if I could switch them for flat waters, to which the housekeeping member obliged. The only thing I can think of is that perhaps there was a miscommunication w/ them and I was charged for the 2 he gave me? It was removed from our bill in the end.

Fantastic stay! Will be returning!