2/10 Terrible
Libby T.
17 July 2023
Worst vacation ever!!!
I requested a mountain view, a pool and a hot tub as amenities for our trip to SeviervilleTN. My husband has back issues so the hot tub was vital. We originally booked The Homeplace. 2 weeks before our trip, I read a review saying that the hot tub was not working. I called immediately and was assured that the problem had been resolved. The view was beautiful, however the "pool access" was the public paid pool 5 miles down the road. We left for a short while and upon returning, we found someone in our unit. He rushed out when we pulled up, saying that he was there to check the fire extinguisher. He did not have on a Vacasa shirt and we were not notified of anyone coming in. The next day we found that the hot tub still was not working. Called again and was told that someone would be there to fix it in the morning. No one showed so I called again. Was told that it would be fixed by that evening and I would be called with updates. No one ever called back. I called again and was told that someone would come the next morning. This was not acceptable and we asked to be relocated. The next morning we moved to Heaven's View. There was no mountain view, no pool and this hot tub did not work either. 2 repair men came for this one and it never got fixed. So, after spending a large amount of my vacation time on the phone with Vacasa, having to repack and move in the middle of it and NEVER having ANY amenities that I requested Vacasa only compensated us for $80.00!
Libby T.
Stayed 3 nights in Jul 2023