2/10 Terrible
Isshin
1 Nov 2024
Disliked: Cleanliness, staff & service, room comfort
Brutal!
I'd avoid this place if you can. Booked a non smoking room but had a weird smell and it wasn't cleaned properly as there was bunch of stuff below the beds, looked like some sort of sex toys which was is very disgusting. The town is a beautiful place and many activities so we decided to stay an extra night. We we're asked to change rooms if we were to stay the extra night so we said no problem. If I was travelling by myself, I would have checked out after the first night but I was here with a small group so we were along for the ride. When we we're paying for the extra night, we were accused that we smoked in the room, we are non smokers so we we're pretty baffled from that. Long conversation with the front desk explaining this to avoid the "extra cleaning charge" Unfortunately we we're here on a long weekend so other hotels we're fully so had no choice but to stay the here. I'm not sure if they're struggling so trying to get a few extra yen out of us but this was very disappointed, especially for a hotel in Japan.
Isshin
Stayed 2 nights in Oct 2024