Shipton Gorge Holidays from AU$2,035

First night, I was given room (in the annex) with non-functioning aircon. Fortunately they pass me a small stand fan. They changed my room the next day and it was all good

Amazing staff and service! Loved it! Rooms were specious and beautiful, lobby and restaurants were always filled with fresh flowers, so gorgeous! Thank you for the best stay in London!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Small rooms but excellent customer service

Great location and amazing property. Super close to the theater area, Convent Garden Trafalgar Square, lots of dinning options close by and the Underground and bus stations super close. Only thing I would have liked is for it to have had things a bit cleaner, found an old vape and a fake nail on the floor and it was a bit dusty, also needs work on the AC because it did not work very well, but since we were only there for two nights we managed. But overall would definately recommend as this place is beautiful, well equiped and greatly located at a great rate