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"Staying for competition at ponds forge"

"Room was huge but a bit dark. Bathroom a little dated - shower didn't maintain a constant temperature and was a bit weak. Absolutely spotless. Had to hunt for a hair towel and tea and coffee facilities. No iron - but there was an ironing board. Staff really friendly and helpful. Great porridge and selection at breakfast. Great location near to town centre with reasonable and safe parking."

"I do not dislike pets but I do object to dogs under the tables in the restaurant. My friend is allergic and we had to move tables due to this situation arising. It’s unacceptable! Also breakfast was served 7.30-9.30 but at 9.25 everything was being cleaned away and some guests arriving at this time were not offered specialist milks or hot food. Unacceptable really. My friend and I were in the breakfast room by 9.10am and so were well fed. However we were not allowed to take our hot drinks into the lounge and they were poured into paper cups. Not had this experience before. The rooms were very comfortable no problems at all in that respect. "

"Public spaces are beautiful, my room was a little dated. But it was spotless and acceptable. Gym and pool area very nice and brrakfast was excellent "

"Clean room, good staff, enjoyed our stay"

"Was close to everything I needed "

"Lovely clean very spacious room. Convenient for meeting friends and had good accessability facilities."

"The room was nice, a couple of biscuits with the tea and coffee would have been good. Also, more milk! Most staff were friendly and helpful. However, in the morning I wanted to buy a cup of coffee - not breakfast. And this seemed to present an enormous challenge! Reception staff said to just go through to the dining area but the first member of staff was flummoxed. Then the second member of staff wondered whether the coffee machine was on (!) A third member of staff took me over to the bar area where there was a coffee machine but then changed his mind and said he'd use the machine in the restaurant area. When I said okay, and that I'd take a seat he said, 'No, come with me.' All this, for a cup of coffee. In a good hotel. So, I said, 'Never mind,' and went across the square, where I bought a good cup of coffee from the Cafe Nero."

"Very good and great staff in reception "