4/10 Poor
Joe S.
4 Jan 2025
Liked: Cleanliness
Disappointing in so many ways, but not enough characters to state it all!
Our stay was Sun evening, 12/29/24, thru Fri morning, 1/3/25. Our party was eight, with our adult son and daughter-in-law, along with our adult daughter and three grandkids, for our annual ski trip. The place was as pictured and very clean. One of the first things I noticed, as we entered the unit from the garage, was a sticky note over the heated garage thermostat that it was not to be set above 55 degrees. A heated garage is an amenity I look for during our ski trips but I have never stayed anywhere where they limited what temperature you could use. The first evening, there was a very loud, vibrating noise, akin to an unbalanced washing machine. It was very noticeable between the master bedroom and the adjoining bedroom. This noise woke up my wife and I, and my son and daughter-in-law in the adjoining bedroom.My best guess is that it was due to the heating system. After a day of skiing on Monday, after taking a shower, I was toweling off my face and noticed several long strands of black hair on the supposedly clean towel. I called Vacasa, the property management company, at 8:49 a.m. and told them of my concerns. The person I spoke to said he would look into it and have a local Vacasa person reach out to me that day.After not hearing from anyone, I texted the number that was in my welcome email from Vacasa. That was Tuesday evening at 6:42 p.m. I have run out of characters (1500) which is keeping me from stating so much more of how it went further downhill from here.
Joe S.
Stayed 5 nights in Dec 2024