Sogawa Holidays from AU$2,522

Checkin process was very long and my key didn’t work - they forgot our door was malfunctioning and I received a physical key after two trips up and down. No cleaning service, they leave all supplies by the elevator. Clean, close to many attractions, front staff friendly and knowledgeable. Pretty far from subway station if you have to bring a lot of luggage (recommend taking a Grab/taxi).

Very limited space and no room cleanings

Such a great experience at this hotel. My family loved this place so much. Staff onsite we t above and beyond an

Beautiful and newly refurbished property. The rooms are big and it’s very welled located with Kawaramachi street approx. 10 min walk. The spa facilities are fantastic and the gym is well equipped. Unfortunately the service is not quite there yet. I had asked the hotel to contact me regarding a tea ceremony and I was informed that they had no way to contact an international phone number. In the end I was not concerned about the ceremony but more about how they would contact me if there was an emergency as I’ve never come across this issue before. I asked if they were equipped to contact me via WhatsApp and the response was ‘no’. Overall, nice place to stay.

Excellent location. The rooms are nice, the breakfast area is very nice and had a lovely breakfast. The entrance/sitting are was also very pleasant.