6/10 Okay
Alisa
2 Feb 2025
Liked: Staff & service
Villa Gallone is absolutely beautiful and so are the surrounding grounds. However, our group had some difficulty with promptness of staff getting back to us about questions about villa. There was also a security problem between the bathroom and the washroom where staff has access to 24/7 and no lock on door/broken door. We asked them to fix it and it was not done. We also were not told we would be sharing the villa with a family member who was staying above us. It was also very cold in the villa. We were not provided heat until the last night.
Hopefully you have a better stay than we did.
Alisa
Stayed 4 nights in Jan 2025