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"Being a fourth-time returning guest usually earns you a bit of "VIP" treatment, or at the very least, some basic recognition. To be met with a wall of "no" regarding timing and a management team that seems to be playing hide-and-seek is a major service failure. They have zero flexibility with early check in and late check out."

"I was Cheated .. i paid for the Ocean view room , but was denied and made excuses .. and was asked to cancel my booking when I objected , the reception manager threatened me to call police if I objected more This is the Wost experience of my 20 years of travelling I need my money back or a compensation.. it’s very rude and disrespectful "

"This room was perfect for us. Great view and staff are all amazing."

"The ocean view premium room was beautiful. Very clean and pleasant."

"I was very impressed. Excellent hotel and convenient location. One of the best parts of Guarulhos. Very nice hotel room. "

"Love it "

"Good "

"Great location, lots of attractions within walking distance "

"Horrible breakfast !!! Just the basic stuff. No jellies, no natural juices, no cakes or flan, no cheese bread etc etc . Zero star for breakfast "