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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel with free parking, near Big E

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Gazebo
Indoor pool
Exterior
Studio Suite, 2 Double Beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry
The current price is AU$172
includes taxes & fees
24 Aug - 25 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 13 min walk - 1.1 km
  • Baystate Medical Center - 4 min drive - 3.9 km
  • Eastern States Exposition - 4 min drive - 4.6 km
  • MGM Springfield - 4 min drive - 5.0 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.3 km

Getting around

  • Springfield Union Station - 10 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near Big E
A corner/local shop, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Candlewood Suites West Springfield by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a 24-hour business centre.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Concierge services, a 24-hour front desk and barbecues
  • Outdoor furniture, a TV in reception and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 71 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, fridges and dishwashers

Languages

English, Spanish

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Comfort Inn & Suites West Springfield

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
7.6 out of 10, Good, 854 reviews
The price is AU$187
includes taxes & fees
24 Aug - 25 Aug
Comfort Inn & Suites West Springfield

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 27 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of 8 Aug 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on 24 Aug 2025 start from AU$172.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Candlewood Suites West Springfield by IHG pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 27 kg per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Candlewood Suites West Springfield by IHG?

Self-parking is free at this property.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield by IHG?

Checkout is at 11 AM.

Where is Candlewood Suites West Springfield by IHG located?

Situated near the airport, this hotel is within a 15-minute walk of Q Pin 2's and Big E. Connecticut River and Majestic Theatre are also within 2 miles (3 km).

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Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 360 out of 741 reviews
Rating 8 - Good. 218 out of 741 reviews
Rating 6 - Okay. 90 out of 741 reviews
Rating 4 - Poor. 45 out of 741 reviews
Rating 2 - Terrible. 28 out of 741 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 1 night in Aug 2025

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
A bit older facilities but otherwise meets all the basic needs and is easy on and off the 91 highway
Stayed 1 night in Jun 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Apr 2025

4/10 Poor

Lindsey

Disliked: Cleanliness, amenities, property conditions & facilities
Food splattered on door and hand rail in bathroom along with the wall in the bedroom. Bathroom has soap stains Cheap vibes but a place to sleep
Stayed 2 nights in Jul 2025

8/10 Good

Marsha

Liked: Cleanliness, amenities
Spacious and clean room
Stayed 1 night in Jun 2025

10/10 Excellent

Garold

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Easy access.
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable and the room and bathroom was a good size.
Stayed 1 night in Mar 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.
Stayed 1 night in Jun 2025

8/10 Good

Roxanna

Liked: Cleanliness, amenities, property conditions & facilities
Clean ..comfortable and close to highway..affordable
Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!This is gonna always be my go to for a stay from now on.My grandaughter and i loved it and the staff was great
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms clean and great hot tub and pool
Stayed 2 nights in Jan 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Stayed 2 nights in May 2025

6/10 Okay

Rodger

Disliked: Amenities, property conditions & facilities
It needs to be remodeled.
Stayed 1 night in Jun 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away
Stayed 1 night in Mar 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was ok. I would definitely go back when ever in West Springfield
Stayed 9 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stays at Candlewood are always great
Stayed 5 nights in Jan 2025

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Overall it was good
Stayed 3 nights in Apr 2025

6/10 Okay

Jessica

I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
Stayed 2 nights in May 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. There were some machines in the gym that were broken.
Stayed 1 night in Apr 2025

4/10 Poor

Norma

Disliked: Cleanliness, amenities, property conditions & facilities
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
Stayed 2 nights in Jun 2025