2/10 Terrible
Lila, Mears
Travelled with family
26 June 2024
Liked: Staff & service
Disliked: Cleanliness
Deep disappointment with the experience my family and I had during our recent stay at this hotel. We arrived much later than expected after a long journey from up north, en route to Oklahoma, and were initially impressed by the first-class check-in experience. Unfortunately, this positive impression was short-lived.
Upon entering our room, we were appalled by the condition of the bathroom. There was vomit and urine on the sides of the toilet, patches of hair all over the floor and along the outer edge of the shower, pubic hair on the shower floor, and an empty toilet paper roll under the sink. The hair-covered tiles extended into the tile area of the room entrance. Given the late hour and our exhaustion, we felt extremely uncomfortable and unable to use the bathroom for its intended purpose.
We chose your hotel based on its beautiful atmosphere and the many positive reviews, expecting a pleasant and restful stay. However, we were unable to enjoy the pool or any other amenities due to the unsanitary conditions and lack of a clean space to shower afterwards. Additionally, our TV screen was damaged, and our room was located next to a hotel entrance without door dampeners, resulting in constant noise from slamming doors throughout our short stay.
In total, we spent $200 for an 11-hour stay that left us feeling worse than when we arrived. The staff was lovely and professional, we are very thankful for them.
Lila
Stayed 1 night in Jun 2024