2/10 Terrible
Denisia
Travelled with family and small children
6 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very disgusting. It does not look like the pictures. All rooms are smoking rooms although it says their not. The whole place inside and out smells like cigarettes and marijuana. There's trash outside. No cold water. The doors are broken so there's a draft that comes in the rooms. There is no breakfast as listed.
The staff is extremely rude and unprofessional. When politely informing them about the cold water and and cracked doors they initially offered to show different rooms to change to and a refund on the previous night. Every other room was just as bad, if not worse. When declining to go to another room the staff got offended and angry. Even though it was said politely. She slammed the door and then started yelling and walked away.
When she came back she calmed down then offered to give a full refund if we left right then. I said ok. Even though it's not fair that we were inconvenienced then disrespected. I asked if we can have time to get our stuff packed. She said she'll give us two hours. I said ok. Then she started yelling again telling me how this is her business. I said I don't want to go back and forth. As long as I'm getting the refund, there was nothing else to be said. She continued yelling waving scissors in my face. I told her that was uncalled for. She yelled have a good day and walked in the back. I called the police.
The police looked at the cameras. Saw the conditions of the place. She then agreed to the full refund
Denisia
Stayed 4 nights in Jan 2025