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"1. Check in is unprofessional, after getting my ID, front desk verified my phone number, after this step, they requested to see my original reservation receipt, which was very confusing. I asked something wrong? They said they just need to check. (Most of holiday in express can finish check in in 30 second, this one takes much longer time). 2. The hardware of hotel is good. 3. Breakfast choices are very limited, there was a purple sweet potato porridge they did not label it, I asked staff this...

"Hotel staff was very helpful in organising our activities. We needed to purchase additional suitcases and they even guided us through an online purchase which was in Mandarin. Breakfast selection was brilliant. Perfect location."

"The property is a little bit outside of the city, but honestly, that was part of the charm! The owners are very kind and accommodating. Even though my party did not speak the best Chinese, we were checked into comfortable and clean rooms. We loved our stay there and it is foreigner approved!"

"The hotel is new, clean and convenient. Disappointed by the service: the staff could not find my order and ask me to delete my booking (what I refused of course) and book at hotel for the same price. They called several time my room while I was sleeping..."

"Very helpful staff, great accommodation, location was close to metro station but a bit far from shops and restaurants"

"Very good location near a great area, somewhat smoky in the lobby area, very comfy bed. "

"It was nice stay at this hotel and I loved it."

"The staff does not speak English at all. Make sure you have a translator on your phone. The internet speed is unacceptable (unusable). Also, you have to have a local cell phone number in order to log in on the internet. This is crazy for international guests staying at the hotel. The breakfast fair to poor. Very limited selection for Western choices and all the hot food was cold."

"The service manager "Dragon" gave excellent service"

"The hotel is showing it’s age. The carpet is old and dirty. The bed is as hard as a board. Breakfast had set menu where you pick from A to D everyday. It wasn’t quite good. The breakfast room was not very appealing. I was there during the virus outbreak where I had to be evacuated to one of their sister hotel since this hotel was very close to the train station. The sister hotel was way better although I only spent 1 night. I would recommend staying near the city center."

"1.Aircon not working properly 2.staff not helpful and friendly 3.paid room rate with free breakfast 3 people,but hotel asked to pay additional 1 breakfast even we only have 3 adults to have the breakfast. 4.hotel staff called to refund the breakfast money after we check out the hotel but asked we go down to the hotel to collect the money. "

"Neighboring shopping centres are highlights. Easily find restaurants with many options "

"1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the...