2/10 Terrible
Mark H.
17 Oct 2024
Disliked: Cleanliness
Unit was very poorly cleaned
Property was easy to find & check in to, plus it was in a great location. Once we opened up and got in the unit had a musty smell giving the appearance that it had not been opened / let for a while. So we opened doors & windows to give it an airing, then started to notice the unit appeared not to have been properly cleaned. Oven/Grill had dirty / greasy foil still inside. Pull out bins were very dirty. BBQ was very greasy and dirty, again not cleaned for ages. Upstairs toilet had skid marks in bowl and empty toilet rolls in drawer. Downstairs toilet / laundry looked like it hadn't been swept / cleaned for ages, dirt on floor, empty toilet rolls etc. Large spider web attached to TV unit / floor / staircase. I could go on but suffice to say an overall very poor standard of cleanliness. Took about an hour's worth of cleaning to get unit to what I would call acceptable. Messaged host who advised they would be in contact with the cleaners, who, if it was my place would have been sacked. Our stay was nice due to location & overall layout of unit, but was tainted by our initial entrance. When going away you expect to be in a home away from home, not to have to get the cleaning utensils out & start doing housework. I do not know what the cleaning fee was for when we booked as we did it all ourselves, maybe a refund would help. Unit was given a 10 on Stayz so must have been clean at some point. Will not be returning.
Mark H.
Stayed 3 nights in Oct 2024