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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
Escape into relaxation mode in style: indulge in aromatherapy treatments or sip coffee while taking care of your wardrobe with convenient laundry services.

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
View from room
Exterior
Suite | Living room
Couples treatment room(s), sauna, aromatherapy, body scrubs, massages
Treat yourself to luxury at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, where you can unwind with a massage or aromatherapy treatment at the onsite spa. Enjoy shopping on site, grab a coffee from the café, and take advantage of dry cleaning services. With an outdoor pool and children's pool nearby guests have praised this hotel’s location near Ciputra Golf Club.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available
  • Spa
  • Parking included
The current price is AU$102
includes taxes & fees
21 Feb - 22 Feb

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe

Superior Deluxe

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate bedroom
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$127
includes taxes & fees
21 Feb - 22 Feb
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About the area

Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225

What's nearby

  • Ciputra World Mall - 1 min walk
  • Surabaya Zoo - 4 min drive
  • Royal Plaza Surabaya - 8 min drive
  • Pakuwon Mall - 8 min drive
  • Tunjungan Plaza - 9 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪Mango Bomb - ‬1 min walk
  • ‪Linkafe - ‬1 min walk
  • ‪Sushi Tei-Ciputra World - ‬1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Luxury hotel near Ciputra World Mall
Located close to Ciputra Golf Club, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides a corner/local shop, shopping on-site and a coffee shop/cafe. Indulge in a body scrub, aromatherapy and a massage at the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking, plus valet parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in
  • Massage treatment rooms, ATM/banking services and a front desk safe
Room features
All 212 rooms boast comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch LED TVs with premium channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 302,500 to 302,500 for adults and IDR 151,250 to 151,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 500000.0 per night.

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 302500 to 302500 for adults and IDR 151250 to 151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 5:00 PM.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of 7 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on 21 Feb 2025 start from AU$101.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Self-parking is free at this property.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Checkout is at noon.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 440220 per vehicle applies.

Where is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International located?

Situated in the business district, this luxury hotel is steps from Ciputra World Mall and 7.6 mi (12.2 km) from Ciputra Golf Club.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 236 reviews
Rating 8 - Good. 87 out of 236 reviews
Rating 6 - Okay. 15 out of 236 reviews
Rating 4 - Poor. 8 out of 236 reviews
Rating 2 - Terrible. 1 out of 236 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Him

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024

8/10 Good

Bernard Fabio

Stayed 2 nights in Jun 2024

10/10 Excellent

Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024

10/10 Excellent

CHAN FAI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024

10/10 Excellent

August

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel in Surabaya
Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

8/10 Good

Yoshiaki

Stayed 3 nights in Aug 2023

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023

8/10 Good

Stephen Chia

Stayed 3 nights in Jun 2023

8/10 Good

adi

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Leonard, Ketchikan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022

8/10 Good

Stephen Chia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfort stay
Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit stay
The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022

10/10 Excellent

Delfin

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidak rekomendasi u/ keluarga.
Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021

4/10 Poor

Yuki

Travelled with family
Disliked: Staff & service
Not so good
We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat nyaman dan nagih
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite excellent for room and staff. I was good stay on 1 night.
Stayed 1 night in Feb 2021

8/10 Good

Mulyadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Nicholas Ren Sheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Wan Marhadika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2020

6/10 Okay

Gunawan

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to the mall is very convenience. The food. In general I recommend to stay
Stayed 1 night in Feb 2020

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Not a 5 star experience
The room itself is nice but. the hotel access is definitely Not a 5 star experience.. for a start the access to the hotel from. the parking area and the mall is through a parking area. very narrow sidewalk next to cars driving into parking space. hotel lobby is on the 8 floor. so when you arrive you are only greeted by a concierge who can only receive luggage and you need to park your car and then return back to the hotel thru that narrow sidewalk from the parking area.
Stayed 1 night in Jan 2020