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The Square

3.5 star property

Photo gallery for The Square

Outdoor pool
Family Suite
Terrace Garden | View from room
Arcade
Billiards

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Twin Room

Highlights

Balcony
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Private bathroom
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Double Room

Highlights

Balcony
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Private bathroom
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Siwalankerto Street 146-148, Surabaya, East Java, 60236

What's nearby

  • Petra Christian University - 3 min walk - 0.3 km
  • Royal Plaza Surabaya - 5 min drive - 3.7 km
  • Surabaya Zoo - 6 min drive - 5.1 km
  • Tunjungan Plaza - 11 min drive - 9.8 km
  • Pakuwon Mall - 13 min drive - 12.3 km

Getting around

  • Kertomenanggal Station - 19 min walk
  • Surabaya Gubeng Station - 26 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Lounge n Cafe UK Petra - ‬2 min walk
  • ‪Hilda Catering Service & Bakery - ‬1 min walk
  • ‪Warung Merah - ‬3 min walk
  • ‪Bebek Bagong - ‬2 min walk
  • ‪Kantin Padang Pasir - ‬5 min walk

About this property

The Square

Hotel connected to a shopping centre
Consider a stay at The Square and take advantage of an airport shuttle, a poolside bar and a corner/local shop. Treat yourself to a massage at the on-site spa. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a TV in reception
  • A front desk safe, a billiards/pool table and tour/ticket information
Room features
All 120 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and free newspapers.
Extra amenities include:
  • Bathrooms with showers
  • 28-inch HDTVs with premium channels
  • Balconies, electric kettles and daily housekeeping

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 70,000 for adults and IDR 50,000 for children
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: IDR 180000
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 180000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 295000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately IDR 70000 for adults and from IDR 50000 for children
  • Airport shuttle fee: IDR 150000 per vehicle
  • Early check-in fee: IDR 180000 (subject to availability)
  • Late check-out fee: IDR 180000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 14 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Square Apartment Arcade
Square Apartment Arcade Hotel
Square Apartment Arcade Hotel Surabaya
Square Apartment Arcade Surabaya
Square Surabaya Hotel
Square Surabaya
The Square Hotel
The Square Surabaya
The Square Hotel Surabaya
The Square Surabaya Hotel Powered by Archipelago

Frequently asked questions

Does The Square have a pool?

Yes, this property has an outdoor pool.

Is The Square pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Square?

Self-parking is free at this property.

What time is check-in at The Square?

Check-in start time: 2 PM; check-in end time: midnight. Early check-in is available for a fee of IDR 180000 (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Square?

Checkout is at noon. Late checkout is available for IDR 180000 (subject to availability).

Does The Square provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 150000 per vehicle applies.

Where is The Square located?

Situated near the airport, this spa hotel is within 1 mile (2 km) of Petra Christian University and City of Tomorrow. Pelita Harapan University Surabaya and Universitas Islam Negeri Sunan Ampel Surabaya are also within 2 miles (3 km). Kertomenanggal Station is 19 minutes by foot and Jemursari Station is 22 minutes.

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The Square Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 72 reviews
Rating 8 - Good. 36 out of 72 reviews
Rating 6 - Okay. 16 out of 72 reviews
Rating 4 - Poor. 6 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
In university are, rooms are occupied by the student and they come and go throughout the day so the elevator is always busy. Lobby is not on ground level and the elevator to the ground level is separated to the one goes to your room. The cleaning staff is very polite and friendly
Stayed 14 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service

Mimpi

Tidak Ada yang mengesankan, dari awal proses check in, mmg saya tiba lebih awal, tapi cars penyampaian kurang berkenan, setiap Naik Harus Minta akses, suara pendingin yang berisik, staff restaurant membuka sepatu (laki2), memakai sepatu, mengambil piring tanpa mencuci tangan, cukup Satu Kali in saja
Stayed 4 nights in Nov 2019

8/10 Good

Achmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Square sangat cocok untuk tempat beristirahat ketika aktivitas padat di Surabaya.
Stayed 1 night in Oct 2019

8/10 Good

Nuriye

Liked: Cleanliness, staff & service

Good calue and clean secure hotel

I had one night here . Feels very safe and very good value . There was a starbucks below which was convenient
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay

It was ok
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 15 nights in Jan 2019

10/10 Excellent

lesaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

lesaleh

Nice hotel friendly stuff very convenient to all

The hotel great ND the stuff too very convenient to every thing.the price is excellent
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Het is heel druk en rumoerig. Er is veel eetgelegenheid in de buurt. De kitchenette bevat wel een kookplaat maar geen pan en geen bestek of iets dergelijks.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Room comfort

Nice hotel near the airport

Booked this hotel because we wanted somewhere inexpensive near to the airport. This place is a little out of the way, but if you're taking a cab/grab it shouldn't be a big deal. It's also on top of a mall so that's pretty handy. The room's clean enough, and large! The bathroom is a little small, and the shower doesn't have a door so the water kinda gets everywhere. Wifi is inconsistent.
Stayed 1 night in Apr 2018

4/10 Poor

Mark

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

SITI

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for stay in this hotel but only there is no hair dryer and the water shower is too small
Stayed 2 nights in Jul 2017

8/10 Good

Wen Chih

Liked: Cleanliness, property conditions & facilities, room comfort
飯店位置良好，房間寬敞，但是房卡竟然不足，進出電梯要保全幫忙刷卡，十分不方便。
Stayed 2 nights in Jul 2017

8/10 Good

SanTai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

尚可

建議自備簡易盥洗用具及吹風機。
Stayed 3 nights in May 2017

6/10 Okay

SanTai

Disliked: Cleanliness

要記得自己帶吹風機

要記得自己帶吹風機.....以及沐浴用品
Stayed 5 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 30 minit by taxi to Juanda International Airport but the hotel quite far from city centre, mall and shopping complex

8/10 Good

Visiting, Singapore

Liked: Room comfort
Disliked: Cleanliness

economical hotel

To start the review, I must evaluate in relation to the price I paid. For the price, I must say, the cleanliness of the hotel still can be improved, esp. the bathroom. Cleaning service should watch the toilet tissue and replenish enough tissue. I was left without tissue on one night. Breakfast was ok. Surrounding: a lot of street food. Overall, it was an OK stay because the hotel is quite economical.

6/10 Okay

Verified traveller

Liked: Cleanliness

4/10 Poor

Sanghee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lot of ants

Old facilities, lot of ants inside the room, bad breakfast. But the cost is cheap and staffs were friendly enough.

8/10 Good

Eric

Liked: Staff & service, room comfort

Fine hotel for a few days as transit.

Good hotel friendly staf. Room needs some maintanance.

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service
Petit déjeuner seulement indonésien, on s'attendait à plus de choix. Pour y aller si vous prenez le taxi dite plutôt que vous allez à pétrà university c'est juste devant et au moins là il ne vous ferons pas payé le parking de l'hôtel. Si tu es une femme et que tu veux aller à la piscine, prend tes habits avec toi parce que les pensionnaires de l'hôtel sont un peu trop curieux, c'est vraiment gênant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategis

Cocok. Sebab saya butuh dwkat kampus