Svay Chrum Holidays from AU$2,528

The room was lovely and I got mostly what I had paid for. The big let down at this property was the fact that the outside bathtub on the river (which is one of the main features you spend the extra money for) was damaged so could not be used, the hotel didn’t offer any money back or even just to swap the bath tub with a different room or to move rooms. As somebody who likes to have a bath to relax on holiday this was pretty bad, the staff said “no, sorry” without a way to resolve it.

This was a once in a lifetime stay. The property is immaculate - spacious, but very few rooms, so it feels like you're all alone in paradise. Best of all, however, is the staff. Top notch service from start to finish. Highly, highly recommended. We very much look forward to returning.

We found the staff friendly courteous and attentive. The hotel foyer, breakfast area and our room was very clean and tidy and our room was made up nicely each day. The hotel has a supermarket a very short walk from it (within 50 metres of the end of the driveway). We didn’t like the fact that the advertising on Expedia and the hotels own online directory states that there was a Western restaurant on site but we were told upon enquiry that this had been closed for 2 years. We were also disappointed that the pool was dirty and had a green tinge to it. Nobody was using it and it looked like the water was unkept.

360 resort has the best view over Sihanoukville from the infinity pool and restaurant. We had to get up early in the morning to catch a train to Phnom Penh and the staff had made each of us a breakfast box for the trip, which was delicious. They also drove us to the train station. These touches mean a lot and made travelling easier.