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Embassy Suites by Hilton Tampa USF Near Busch Gardens

3.5 star property
Hotel with free breakfast, near University of South Florida
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Tampa USF Near Busch Gardens

Courtyard
Lobby
Presidential Room, 1 King Bed, Non Smoking
Outdoor pool
Presidential Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Pool
  • Gym
The price is AU$294
includes taxes & fees
25 Dec - 26 Dec

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Presidential Room, 1 King Bed, Non Smoking

Presidential Room, 1 King Bed, Non Smoking | Living area

Presidential Room, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 113 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking (Hearing)

37-inch LCD TV with cable channels, TV, pay films

Suite, 2 Double Beds, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

37-inch LCD TV with cable channels, TV, pay films

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Hearing Accessible, Wellness)

37-inch LCD TV with cable channels, TV, pay films

Room, 2 Double Beds (Hearing Accessible, Wellness)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Roll-in Shower)

37-inch LCD TV with cable channels, TV, pay films

Suite, 2 Double Beds, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

37-inch LCD TV with cable channels, TV, pay films

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds

37-inch LCD TV with cable channels, TV, pay films

Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

37-inch LCD TV with cable channels, TV, pay films

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds
Property grounds

Hyatt Place Busch Gardens

Pool
Breakfast included
Pet-friendly
Free WiFi
8.2 out of 10, Very good, (1354)
The price is AU$243
includes taxes & fees
6 Jan - 7 Jan 2025
Hyatt Place Busch Gardens
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About the area

Map
3705 Spectrum Blvd, Tampa, FL, 33612

What's nearby

  • University of South Florida - 10 min walk - 0.9 km
  • H. Lee Moffitt Cancer Center - 17 min walk - 1.5 km
  • Yuengling Center - 18 min walk - 1.6 km
  • Adventure Island - 3 min drive - 2.4 km
  • Busch Gardens Tampa Bay - 4 min drive - 3.1 km

Getting around

  • Tampa Union Station - 21 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪Chili's Grill & Bar - ‬15 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪SoFresh - ‬17 min walk
  • ‪Pho Quyen Vietnamese - ‬18 min walk

About this property

Embassy Suites by Hilton Tampa USF Near Busch Gardens

Hotel near University of South Florida
Near Adventure Island, Embassy Suites by Hilton Tampa USF Near Busch Gardens provides free on-the-go breakfast, a corner/local shop and a free manager's reception. The on-site restaurant offers breakfast. In addition to shopping on-site and a garden, guests can connect to in-room WiFi (surcharge).
Other perks include:
  • An outdoor pool
  • Self-parking (surcharge), express check-out and express check-in
  • A TV in reception, a porter/bellboy and a water dispenser
  • Concierge services, multilingual staff and a front desk safe
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All 247 rooms include comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate sitting areas. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with shower/bath combinations and free toiletries
  • 37-inch LCD TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period)

Parking and transport

  • Parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A restaurant
  • Free manager's reception

Things to do

  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,333 square feet of conference space
  • 19 meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 9:00 AM and 1:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 29 2024 to November 23 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 18 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Self-parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Busch Gardens Embassy Suites
Embassy Suites Busch Gardens Hotel
Embassy Suites Hotel Busch Gardens
Embassy Busch Gardens Suites
Embassy Suites Tampa
Tampa Embassy Suites
Embassy Suites Busch Gardens
Embassy Suites Hilton Tampa USF Busch Gardens Hotel
Embassy Suites Hilton USF Hotel
Embassy Suites Hilton Tampa USF Busch Gardens
Embassy Suites Hilton USF
Embassy Suites by Hilton Tampa USF Near Busch Gardens Hotel
Embassy Suites by Hilton Tampa USF Near Busch Gardens Tampa

Frequently asked questions

Does Embassy Suites by Hilton Tampa USF Near Busch Gardens have a pool?

Yes, this property has an outdoor pool. The swimming pool will be unavailable from October 29 2024 until November 23 2024 (dates subject to change).

How much does it cost to stay at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Tampa USF Near Busch Gardens on 25 Dec 2024 start from AU$293.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites by Hilton Tampa USF Near Busch Gardens pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Self-parking is available for USD 12.00 per night.

What time is check-in at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Check-in start time: 4:00 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available from 9:00 AM to 1:00 PM for a fee.

What time is check-out at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Embassy Suites by Hilton Tampa USF Near Busch Gardens located?

Situated in Tampa, this hotel is within a 15-minute walk of University of South Florida Botanical Gardens and University of South Florida. Busch Gardens Tampa Bay is 2 mi (3.2 km) away.

Reviews

8.2

Very good

Rating 10 - Excellent. 532 out of 973 reviews" "
Rating 8 - Good. 199 out of 973 reviews" "
Rating 6 - Okay. 93 out of 973 reviews" "
Rating 4 - Poor. 79 out of 973 reviews" "
Rating 2 - Terrible. 70 out of 973 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and great service!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooms with embassy suites
Stayed 1 night in Dec 2024

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel nice and staff great. Just area was a little sketchy
Stayed 1 night in Dec 2024

2/10 Terrible

Ilan

Stayed 2 nights in Nov 2024

10/10 Excellent

Frances

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed overnight for a concert. Close to venue. Staff was friendly. Missed breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Raynard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Sophia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, complimentary drinks, complimentary breakfast good time
Stayed 1 night in Dec 2024

2/10 Terrible

Jeremy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, rooms were not available. After finally checking in, the room provided was not the room reserved. When front desk provided a secondary solution, the room provided was unacceptable. It had mold on the walls and smell was ridiculous. The third room front desk decided to issue was even worse! The A/C was off upon entering, the carpet was soaked, the smell was horrible and the dining chairs looked like they still had vomit from a previous stay. My family and I finally made the decision to leave and not look back. We ended up not staying and drove home exhausted. I have never been so horrified when stepping into an EMBASSY SUITE. We specifically CHOSE when we had others to CHOOSE from
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in with Boris, he was amazing helped me to find another room when the hotel gave away our original reserved room. Boris was very friendly, diligent and respectful, he got me another room promptly with the needs requested as the first time.
Stayed 1 night in Dec 2024

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, staff & service
The bathroom tub was clogged, refrigerator was not working and when it started to work, it made a noise all night long. It was hot in the room and then cold. The temp in the room needs to be adjusted with all this going on, I got zero sleep and had to book another night elsewhere so I can rest to head back home which is 4 hours from here. They only thing I enjoyed was the complimentary breakfast which was good and the staff there ate very friendly
Stayed 1 night in Dec 2024

6/10 Okay

Robert

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing! Loved the ability to use the shuttle for rides to and from busch gardens and the science museum.
Stayed 3 nights in Dec 2024

6/10 Okay

Peggy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Irene

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the night before my arrival to see if I could have an earlier checkin time, 2:00 instead of 4. The rep said that should not be a problem. When I arrived around 2 there were no rooms available due to cleaning. I was asked to put my name and phone number on a list of people waiting for early checkin and told I would be called when my room was ready. I was third on the list. I waited in the lobby area and around 3:30 other people were showing up for checkin. They went to the desk and rooms were starting to be given out. They were given out to those not on the list and just showing up. I went to the front desk and asked if rooms were being given out and the employee said yes. I asked her what about the people who were on the list and waiting for a call? I was told they were not using the list just giving out rooms to people in line. By that time many people were in line and I had to go to the back of the line after waiting an hour and a half for a call. This was handled poorly. The front desk should have made the calls to the customers on the list first before handing out rooms to those just showing up. Unprofessional and frustrating.
Stayed 1 night in Dec 2024

10/10 Excellent

Susanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Kimberly

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
We arrived for our stay earlier in the day before check in time and asked about having breakfast for that day and I was told there was a $50 early check-in fee that would include the breakfast. This is not what I was told the day before when I had called to ask if I could have breakfast on the day of check-in. They did reluctantly honor my request and give me breakfast, probably because there was only 10 minutes left before breakfast ended anyway. I must say the breakfast was very good when we finally got through the line at the egg station to have it made.Once we got to the room and opened the door to walk in it smelled very musty fortunately for me I always bring a room spray so I sprayed that around the room to take care of that smell. However, once the room spray wore off the smell came back. I had to spray again. I’m not sure if the air purifier which I did not ask for was noisy or if it was the air conditioning unit, but it was extremely loud and very annoying making it difficult to sleep. I did not go down and complain because friends of ours were staying in a different room and their room was noisy as well, but their room did not smell so maybe I should have complained and asked for a new room. I did see some black spots, probably mold around the sink and shower area. Nothing major, but it was noticeable.
Stayed 1 night in Nov 2024

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still has ice venders on all floors
Stayed 1 night in Dec 2024

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to crack window to enjoy Florida winter air.
Stayed 1 night in Dec 2024

6/10 Okay

Mario

Business traveller
Liked: Staff & service
Disliked: Amenities
My room smelled bad. Had to change rooms
Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, updated, nice shampoo products, love the breakfast and openness of the lobby.
Stayed 1 night in Nov 2024

10/10 Excellent

Terell, Lauderdale Lakes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They facilities and service by staff was phenomenal. Any concerns I had were addressed in a timely manner. My overall staff was delightful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to change our room, and the staff made it so easy.
Stayed 1 night in Nov 2024

2/10 Terrible

Nagaraju, Sugar Land

Disliked: Staff & service
Very poor service. AC is too loud
Stayed 1 night in Nov 2024

10/10 Excellent

Sasha

Stayed 1 night in Nov 2024