Falls Chateau

4.0 star property
Riverwalk Taupo hotel in Rangatira Park with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Falls Chateau

Exterior
Flat-screen TV, MP3 dock
Flat-screen TV, MP3 dock
Duplex, 2 Queen Beds | Private kitchen
Standard Apartment, 1 Queen Bed | In-room dining

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

Standard Room, 1 Queen Bed

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Premium bedding
  • 46.0 sq m
  • Sleeps 2
  • 1 Queen Bed

Duplex, 2 Queen Beds

Highlights

Garden
Patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchen
  • 200 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

Highlights

Garden
Patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Apartment, 1 Queen Bed

Highlights

Garden
Patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
  • 46 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
12 Chateau Crescent, Taupo, 3330

What's nearby

  • Spa Thermal Park - 2 min drive - 1.8 km
  • Taupo i-SITE Visitor Information Centre - 4 min drive - 3.1 km
  • Taupo Marina and Boat Ramp - 4 min drive - 3.1 km
  • Huka Falls - 5 min drive - 3.3 km
  • Taupo Hot Springs - 8 min drive - 6.6 km

Getting around

  • Taupo (TUO) - 18 min drive

Restaurants

  • ‪Malabar Beyond India - ‬4 min drive
  • ‪Embra - ‬4 min drive
  • ‪Bubu Coffee Roasters - ‬4 min drive
  • ‪Catch 22 Takeaways - ‬5 min drive
  • ‪Vine Eatery & Bar - ‬4 min drive

About this property

Falls Chateau

Upscale hotel near Lake Taupo
You can look forward to a terrace, a garden and dry cleaning/laundry services at Falls Chateau. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • Express check-out, express check-in and laundry services
  • Multilingual staff, smoke-free property and luggage storage
Room features
All rooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and separate sitting areas.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • Flat-screen TVs with premium channels
  • Private gardens, separate sitting areas and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: NZD 25
Express check-in available
Minimum check-in age - 20

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: NZD 25
Express check-out available

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: NZD 25 (subject to availability)
  • Late check-out fee: NZD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Alcohol is not served at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Falls Chateau
Falls Chateau Aparthotel
Falls Chateau Aparthotel Taupo
Falls Chateau Taupo
Falls Chateau Hotel Taupo
Falls Chateau Lodge Taupo
Falls Chateau Lodge
Falls Chateau Hotel
Falls Chateau Taupo
Falls Chateau Hotel Taupo

Frequently asked questions

Is Falls Chateau pet-friendly?

No, pets are not allowed at this property.

How much is parking at Falls Chateau?

Self-parking is free at this property.

What time is check-in at Falls Chateau?

Check-in begins at 3:00 PM. Early check-in is available for a fee of NZD 25 (subject to availability).

What time is check-out at Falls Chateau?

Checkout is at 10 AM. Late checkout is available for NZD 25 (subject to availability).

Where is Falls Chateau located?

Located in Rangatira Park, this hotel is within 2 miles (3 km) of Waikato River, Taupo i-SITE Visitor Information Centre and Taupo Museum and Art Gallery. Taupo Marina and Boat Ramp and Lake Taupo are also within 2 miles (3 km).

Falls Chateau Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 177 reviews" "
Rating 8 - Good. 51 out of 177 reviews" "
Rating 6 - Okay. 9 out of 177 reviews" "
Rating 4 - Poor. 9 out of 177 reviews" "
Rating 2 - Terrible. 10 out of 177 reviews" "

9.0/10

Cleanliness

7.6/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Spacious, comfortable, and spotless
Drove past the property the first time as the entrance is actually at the back of the photo depicted online and only has a small size with the name. I gather that it is a private house rented out as accommodation. I did not like coming to this when this was not my understanding of what it is. There was no clear information at the front door, not even a doorbell. We were greeted with a partially opened door and given the key. I did not like not being warmly welcomed nor having no reception area to come into. We booked a room with a view - this was clearly stated on the booking page with lastminute.com, where the room below stated no view. When we arrived we were given a room downstairs at the back of the house - with no view. When I questioned this, I was told the room with a view cost more and that the website put rooms together. This needs to be made much clearer as I did not get what I booked. I also really disliked having to walk around the side of the house, on the grass, in the rain to get to the room we were in. This was not a welcoming way to get in. I did appreciate getting help promptly with the heat pump, but this was something that perhaps could have been checked and sorted before our arrival as the issue was blamed on the previous people staying.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Short overnight stay,reasonable rates. We drove around the block twice before finding location- not well signposted
Stayed 1 night in Aug 2018

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

N, te anau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable room
We were arriving bit late, but check-in was smooth because of the great communication they made before arrival. Room was wide and comfy that was worth more than we paid.
Stayed 1 night in May 2018

10/10 Excellent

Libby, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful with an "Exclusive Lodge" style feel...
I stayed here back in 2010 and loved it, and staying nearly 8 years later again, I do believe it is in even better condition and style than then with the same hosts. Spacious and so much room, beyond words in style and comfort, cleanliness and warm and welcoming owners. Definitely in line with exclusive self contained accomodation which I would happily pay double the rate for. The top room has a wonderful balcony looking over Taupo from the hillside about 2kms from town. Totally recommend this...
Stayed 1 night in Feb 2018

8/10 Good

Barb, Northland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely outlook from the windows
It appears to be a big, purpose built house with 6 separate apartments - we drove right past it the first time! Parked right outside our door. Our upstairs apartment was nice and spacious, sparsely furnished perhaps, but everything available for two people. The lounge windows pull back fully, so we moved the little table there and 2 chairs and drank wine with nibbles looking out at the lovely view, across the lake down to the snowy mountains in the distance. The bedroom gets the afternoon sun. Probably a 4 minute easy drive to town, not far at all. Very affordable price for Taupo, would stay again.
Stayed 1 night in Dec 2017

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled out in taupo
Great accommodation clean spacious and the views were awesome
Stayed 1 night in Dec 2017

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean great l ocation. Some of the lights did not work . Bulbs need replacing ?
Stayed 1 night in Dec 2017

8/10 Good

Don, whangarei

Liked: Room comfort
Hotel nice. No footpath to room. Builders next door quite early.
Stayed 1 night in Dec 2017

10/10 Excellent

Tanya, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discreet address
This hotel blends into the surrounding expensive houses and does not have hotel signs outside it. Inside is very elegant and spacious, lovely furniture and fixtures, very clean bathroom with separate shower. There are stairs up to the bedroom (s). It has a very nice outlook over Taupo with a glimpse of the lake. There are trees surrounding the hotel.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Business Trip - very quiet and nice surroundings As I had stayed previously it would have been a nice touch to have put me into the room with the view
Stayed 1 night in Oct 2017

10/10 Excellent

Sheryl, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay to catch up with my daughter. Clean, tidy, warm, luxurious.
Stayed 1 night in Sep 2017

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place - in residential space
Room was upgraded free of charge. Large bedroom and large lounge. Heating in room and lounge, very warm. Good place for price.
Stayed 1 night in Sep 2017

6/10 Okay

Adam, Wellington

Liked: Room comfort
Disliked: Cleanliness, staff & service
No staff onsite, very hard to find (no lights on)
I can only assume that this was once a VERY nice place to stay, the building is a "large house" in a newer Taupo subdivison. Our room was only accessible via a grass path around the side of the building. The room was full of passive aggressive notes, for example, on the air con remote "UNIT WILL NOT WORK OVER 23 DEGREES" (yeah right); and others stuck on doors and tables. The shower head is ruined and the towels are well overdue to be thrown out (like sandpapered cardboard!). The dust was at extreme levels (take a look at your bedside cabinets and candle holders on the dresser). All that aside, the bed was nice, room was cheap and air con worked fine at 24 degrees.
Stayed 1 night in Jul 2017

8/10 Good

Gillian

Liked: Staff & service
Stayed 2 nights in Aug 2017

2/10 Terrible

Got cheated, New Zealand

Disliked: Staff & service, property conditions & facilities, room comfort
Stay out of it!!
Horrible place to stay! Please avoid this place at any cost. My folly that I did not check google reviews on this property before booking, which stands at 2.3 out of 10!! It is neither a chateau of 5 star as they fraudulently advertise! Owner or the manager guy is a modern day Shylock! I stayed in the mid winter just few days ago and suddenly awoke around 3am to see that the central heating is switched off. And the thermometer recorded 13c temp inside a so called 5 star 'Chateau' in the mid winter!! You cannot switch on the heating again and I spent the rest of the night shivering! Cooking is not allowed even no microwave to heat a pie. All you get is a 50ml tiny milk packet inside the fridge. And he had charged extra $10 from my credit card after I checked out and upon query he said that I had taken the body wash away with me! It was a tiny 5ml plastic vial, even not enough for one shower! He wouldn't answer the phone or texts so I had real hard time getting the money back!! My humble advice is, sleep on a bench near the lake if you cannot find any place in Taupo rather than staying in this den!
Stayed 1 night in Jul 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A Lil bit different
Good value for money, large quarters, clean and modern and just a few minutes from the township by car. Their is no reception as such and when you arrive your left wondering what to do next eventually a guy comes out with a clip board to sort you out. Don't bother trying to contact by phone because no one answers. (Drive into the driveway upon arrival apparently it trips a sensor and tells him your there) Towels are starting to show their age a bit.
Stayed 2 nights in Jul 2017

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No staff to meet us on arrival
There were no staff to check us in. We had to phone from an international mobile to ask about check-in. They had mixed up our booking and told us they were fully booked. Then they realised they had the name wrong and we were booked in. Told us there was a key in the letter box to use to open up. This phone call was very lengthy and cost a fortune. The place was freezing when we got in and took a long time to heat up. Overall check-in and check-out were terrible. Very disappointed couple on our honeymoon.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and staff. clean and quiet room.
nice hotel and staff. clean and quiet room. good location to downtown.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard in quiet location
4th stay at this property. Always of a high standard. Quiet home away from home. Quality bed linen and furnishings.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Don't Stay Here, more like "Fawlty Chateau"
Made the booking on the understanding that the payment would be on the day of the stay and cancellation prior to the stay was no problem. It was all downhill from there. We needed to add another adult to the booking and that we would be arriving late which was difficult due to not being able to contact them on any phone and the promise of returning calls within 3 minutes was a joke. Email seems to be the only way they communicate and even this is always slow. We finally got the extra person sorted on a fold out bed. On arrival the "Taupo Luxury Lodge" aka Falls Chateau is a large house subdivided into separate areas and the fold out bed was a foam folding couch. The lounge couch was the only other option offered. We put it down to experience. On checking our credit card statements some time later we noticed that they had charged us on the day the booking was made and also charged us again for the new total including the extra charge for the extra person. Again contacting them is a nightmare and maybe they believe that if you delay long enough we may just give up. We are not going away and warn anyone wanting to stay in Taupo, try somewhere else.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice views and lovely room
Great location and comfortable room. Lovely views from the room and a great amount of space.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and local
Such a nice place to stay and very close to town and local view points.