6/10 Okay
Atalya
Travelled with family and small children
27 Oct 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Great location for walking around in central Tel-Aviv, shopping and eating out. Pool area was also very nice, both design and comfort- wise and the fact that the pool is heated. We come to Tel-Aviv three times a year and know how difficult it can get to find a hotel with a decent pool area, and the Poli House's more than decent.
However, cleanliness and attention to details is not a weak spot for this property. The room seemed inadequately maintained (mold in shower silicone edges, stains on curtain and bathroom wall, small cracks on some furniture). When arriving the room had only a few soap bottles, one of which was half empty and missing a cap, as well as a vanity set box that was empty (seemed like room turnover was lacking). Minibar was totally empty, and the small room doesn't have an electric kettle (we did receive, however, two complimentary water bottles which was appreciated).
On the second day of our stay, room cleaning was done quite late - about 14:00 - so we had to wait for fresh towels to shower with since by that time we had already went back to the room to rest after spending time in the pool. The towels we received later were also extremely dirty which was inexcusable.
We did manage to enjoy our vacation because of the great advantages the hotel had, but its obvious problems will make me consider other properties for our next Tel-Aviv excursion.
Atalya
Stayed 2 nights in Oct 2024
