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Puerto Azul

2.0 star property
Family-friendly hotel with fitness centre and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puerto Azul

Property entrance
Exterior
Front of property
Economy Double or Twin Room
City view from property

Reviews

7.0 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace

Superior Double Room, Terrace

Highlights

Terrace
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

Highlights

Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Double or Twin Room, Balcony

Double or Twin Room, Balcony

Double or Twin Room, Balcony

Highlights

Balcony
Free cots/infant beds
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double or Twin Room

Economy Double or Twin Room

Economy Double or Twin Room

Highlights

Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

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Hotel Puerto Azul
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About the area

Map
Calle Del Lomo, 24, Puerto de la Cruz, CN, 38400

What's nearby

  • Plaza del Charco - 3 min walk
  • Puerto de la Cruz Town Hall - 6 min walk
  • Lago Martianez Swimming Pools - 15 min walk
  • Loro Park - 17 min walk
  • Taoro Park - 17 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive

Restaurants

  • ‪Hannen Barril - ‬5 min walk
  • ‪Slow Coffee Tenerife - ‬3 min walk
  • ‪Casa Mel - ‬5 min walk
  • ‪Compostelana - ‬5 min walk
  • ‪Tasca el Olivo - ‬6 min walk

About this property

Puerto Azul

Family-friendly hotel near Plaza del Charco
Close to Lago Martianez Swimming Pools, Puerto Azul provides a terrace, a playground and an arcade/games room. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Limo/town car service, continental breakfast (surcharge) and self-parking (surcharge)
  • Express check-out, express check-in and a front desk safe
  • Concierge services, multilingual staff and free newspapers
Room features
All guestrooms at Puerto Azul feature comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers
  • Daily housekeeping and desks

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to noon for a fee: EUR 5 for adults and EUR 5 for children
  • A restaurant

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1972
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

More

  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 60 kg per pet
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately EUR 5 for adults and from EUR 5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Property Registration Number H38-40158

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Azul Hotel
Azul Puerto
Hotel Puerto Azul
Hotel Puerto Azul Puerto de la Cruz
Puerto Azul Hotel
Puerto Azul Puerto de la Cruz
Puerto Azul Hotel
Hotel Puerto Azul
Puerto Azul Puerto de la Cruz
Puerto Azul Hotel Puerto de la Cruz

Frequently asked questions

Is Puerto Azul pet-friendly?

Yes, Puerto Azul allows cats and dogs with a maximum weight of up to 60 kg per pet.

How much is parking at Puerto Azul?

Self-parking is available for a fee.

What time is check-in at Puerto Azul?

Check-in start time: 2:00 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Puerto Azul?

Checkout is at noon.

Where is Puerto Azul located?

This family-friendly Puerto de la Cruz hotel is located by the sea, within a 5-minute walk of Puerto de la Cruz Archaeological Museum and Plaza del Charco. Playa del Muelle and Eduardo Westerdahl Museum of Contemporary Art are also within 5 minutes.

Puerto Azul Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 29 reviews" "
Rating 8 - Good. 13 out of 29 reviews" "
Rating 6 - Okay. 11 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok
This hotel is ok but pretty worn out. I talked with the owner and he is getting ready to shut down for a total remodel. It was ok for the price and the rooftop terrace has some great views. Most of the front desk staff speaks English..
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Cilla

Liked: Cleanliness, staff & service, room comfort
Basic, good location and value for money.
Very basic hotel which gave me quite a shock on arrival. However the room was sparce but clean. The staff were very obliging and nothing was too much trouble for them. Breakfast was continental but sufficient. Location was perfect for beach and old town, lots of bars and restaurants nearby. The only downside there was no TV in the room but there was a tv lounge with programmes in many languages.
Stayed 2 nights in Feb 2019

8/10 Good

Alex, Bournemouth

Liked: Cleanliness, staff & service, room comfort
Great value hotel, excellent location to explore
Considering the price I was pleasantly surprised. I stayed in 3 hotels during my stay (busy time due to carnival) and this was better than hotels 3 times the price when it came to maintainance, cleanliness and WiFi coverage (which was free). The reception staff were fantastically helpful and courteous. Ok so the breakfast was basic but being in the town center there are many places to go and eat breakfast. I will definitely stay again

6/10 Okay

@awoodvine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Simple, clean hotel in a great location.
Room was small and adequate. Shower was powerful and hot. Bed comfortable. The hotel is in a quiet area away from traffic so I could have my window open at night without hearing any noise from outside. I needed an iron and the hotel provided me with one to use.

4/10 Poor

Gary, Manchester, UK

Disliked: Property conditions & facilities, room comfort
Hmmm....
Great location, staff were friendly enough but the hotel is more of a hostel than a hotel. Very tired and dark. I had a dreadful dark room with a metal camp bed. I believe all the beds are the same and they are so noisy that as soon as you move in the night the noise wakes you up. Only half of the light bulbs worked. I never ate in the hotel so can"t judge the food but you are surrounded by great restaurants and cafes and really are spoiled for choice. I don't like to give negative comments and I suppose it's my own fault for being a little tight and thinking I had found a bargain.. in hindsight I wish I had paid a hundred or so pounds more and got somewhere more upmarket. I would add that I was a single traveler and so probably got the crappiest room in the hotel. A fellow single guest said that other rooms she had seen into were better than ours! The rooms were cleaned everyday and the maid did a good job. The resort is quite pretty and great for shopping but there isn't much to do for younger people. Kind of reminded me of Bournemouth with sun except they are all middle aged or old Spanish people taking their hols there.

8/10 Good

Baldock, Scotland, UK

Liked: Staff & service, property conditions & facilities
Nice if you want basic accommodation 5 star staff
Very nice staff would return no problems at all the rooms are standard but the staff are very good and very central :)

6/10 Okay

Conny, Zillertal, Austria

Liked: Cleanliness
Hotel Puerto Azul Tenerife
Great location - pretty pedestrian street, very close to all the action in town, waterfront, bars, resto's, shops. Quiet at night. Room service is good and cleans well. Reception is friendly and very helpful. Room is clean, no frills - no luxus, my bed is a bit uncomfortable on one side! But the room has all I need. All in all a good base in town. For those who prefer to spend less on accomodation and more on activities/sights etc, a good place. Not for those who spend thier holiday in the hotel room! I reccommend this for those who need no luxury, and I would stay here again! :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Puerto Azul review
Very pleasant stay at Azul. Perfect location with transport, restaurants, sea etc within easy reach. Fabulous staff. Would be bettered with more comfortable beds. Rooms at top with balcony peferred to those lower inward facing ones which are dark and noisy! Recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situado. Habitaciones arregladas y limpias
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 6 nights in Jun 2019

6/10 Okay

Daniil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

4/10 Poor

Mojdeh, Fredrikstad

Disliked: Cleanliness, property conditions & facilities, room comfort
Ikke igjen
Personale i resepsjonen var fantastiske alle sammen. Men resten av stedet av ikke mye å skyte av. Små rom, døra til badet gikk ikke av å lukke igjen! Vi måtte spørre om å bytte håndklær i resepsjonen istedetfor at de ble byttet av rengjørings bemanningen. VEldig lytt, man hører at naboen gjør! Jeg ville nok ikke valgt det hotellet som første valg igjen! Eneste fordelen med hotellet var vel hvor den ligger i forhold til alt annet! Veldig sentralt!

10/10 Excellent

Eira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness
Zentrale Lage, landestypisches Flair
Lage mit großer Auswahl an Lokalen, kleine niedlichen Gassen zum Schauen, man ist im Urlaub in einem anderen Land. Schnell zu Fuß alles zu erreichen.

6/10 Okay

alessio, milano

Liked: Staff & service
Disliked: Room comfort
Albergo vicino al centro storico
L'albergo si trova alle spalle di una parallela che costeggia l'oceano. È un due stelle e non ci si può aspettare molto ma il personale è molto gentile e disponibile come quasi il resto degli isolani a differenza del quasi resto degli italiani. Per il tipo di viaggio che ho fatto è andato piu che bene. Ma devo ringraziare una cara operatrice di Expedia che lo ha trovato per me in base alle mie esigenze...a loro va l'eccellenza...da ora in poi tutti i prossimi viaggi saranno insieme a loro . grazie

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
sehr einfaches Hotel in guter Lage
Insgesamt Schulnote 4+. Sehr freundliches Personal und preisgünstig. WLAN und Safe im Preis inbegriffen. Wände leider so dünn, dass man nachts z.B. die Nachbarn schnarchen hört oder aufs Klo gehen hört. Ausstattung des Zimmers spartanisch. Keine Seife oder Duschzeug im Bad, aber Bett sauber und bequem. Fenster im Bad ließ sich nicht schließen und Steckdose im Zimmer war abenteuerlich lose. Für zwei Sterne fand ich das ok. Mehr Sterne hat das Hotel im jetztigen Zustand aber definitiv nicht verdient. Schade, eigentlich könnte man da mehr drauß machen.

6/10 Okay

maurizio, Aosta,Italia

Liked: Cleanliness, staff & service
hotel per giovani
Ottima posizione della struttura, in pieno centro a Puerto de la Cruz. Le camere non sono certo il massimo: piccole e mal tenute. Buona sistemazione per giovani che non hanno bisogno di particolari comfort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
entrada.
pongo un 4 en estado o mantenimiento solo por la entrada,no me parecio la entrada de un hotel,pero del resto muy me fui muy satisfecha muchas grasias y asta la proccima chao.

8/10 Good

maurizio, Aosta,Italia

Liked: Cleanliness, staff & service
buona sistemazione
Strutture e camere non sono dotate di grandi confort. L'hotel non è adatto ad una clientela esigente, bisogna adattarsi, ma la posizione in pieno centro a Puerto de la Cruz ne fa un ottimo luogo di soggiorno, accogliente e informale. Non adatto a famiglie. Ottimo per giovani.

8/10 Good

Renate, Ingolstadt, D

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr zu empfehlen!
Eine perfekte Lage sowohl zum Busbahnhof als auch zum Strand bzw. ins Zentrum mit allen Einkaufs- und Einkehrmöglichkeiten sowie das Personal des Hotels sprechen sehr dafür, sich dort einzuquartieren. Die Einzelzimmer sind etwas klein, jedoch ausreichend mit eigenem Bad! Es gibt aber auch wunderbare Doppelzimmer, zum Teil mit Balkon! Die Dachterasse mit Blick auf den Teide fand ich ebenfalls sehr gut! Preis-/Leistungsverhältnis ist mehr als perfekt!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort