Thomas Darling Preserve Tours and Activities

hotel used to be elegant now it's run down and if you look closely EVERYTHING Needs updating and painting and fabrics are soiled and ripped and carpets are filthy especially in the lobby the fabric on the wall in the lobby and bar are stained and filthy but the worst are THE MATRESSES …soggy and dented and lumpy and we had to see four rooms before we slept on one that was less than average and it cost me 1700 canadian dollars with tax and fees for 2 NIGHTS!!! My daughter’s rollaway mattress which they had the nerve to charge me for had a better mattress than the king size bed in our suite NOT WORTH THE MONEY AT ALL!!! VERY VERY VERY DISAPPOINTING and it’s a shame because the rooms are large and it used to be such a lovely hotel The managers and front desk staff were lovely but they couldn’t make the obvious go away I was sad that it wasn’t better

For the price I just cannot accept that you don’t get an in room coffee machine. They offer free coffee in lobby up to 10:30am, but I hate having to trek down first thing in the morning. Hat to also call to get shower gel as there were no extras in the room. Check in took 15 mins. Room was ok for the price. Service was good.

If you want to stay right next to Times Square this is a great place to stay. It’s a busy hotel but the staff were super helpful