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"Wow! What a hotel, from the moment we arrived at the hotel to when we left, everything was superb. The staff were very helpful, nothing was too much for them, greeting you at the door and collecting your luggage, parking your car, a hello and a smile from everyone you met. Our room was excellent, large comfy bed, lovely bathroom with a loo that lifted its own lid and had a heated seat, which my wife thought was wonderful! The restaurant we had dinner in, Fletchers, was excellent. The food was cooked and presented beautifully. Breakfast again was excellent, all local produce cooked to perfection. We had an afternoon in the Spa which was great, well equipped with pools, saunas, Jacuzzi and even a snow room for the brave! For a treat we enjoyed a full body massage each from two well trained masseur’s which we thoroughly enjoyed. The grounds of the hotel are beautifully manicured and clean with plenty of room for a walk among the 30 acres of grounds. This is a hotel we will definitely return too in the future."

"Special thanks to Frankie for being so helpful and welcoming - especially sorting out the tv!"

"Lovely traditional hotel right in the centre of Richmond with free overnight parking in the marketplace and 2 hours free with parking disc Great facilities and very comfortable spacious bedroom "

"We opted for breakfast in our room and enjoyed the options we received, especially the pancakes. Everything was spotless and all the staff we welcoming and helpful. There was a cafe option as well as the restaurant which was nice."

"Right by the road for easy access by car but once inside, a very pleasant world apart with great food and service. "

"Relaxing stay at the Lester Arms. We received a warm welcome, large clean room room with comfy bed. Staff extremely friendly even under pressure with it being a very busy pub. Food very good quality. Breakfast was exceptional. Fantastic walks on your doorstep. Would 100% stay again "

"Lovely place to stay. Warm welcome, very friendly staff. Room very clean and cosy and had all amenities you’d expect. Breakfast was great! Recommended and Will stay again if in the area"

"Faultless Service as usual, would definitely recommend."

"Lovely property with excellent staff and wonderful food"