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"This was one of the most confusing stays I have ever had, firstly communication from the park was great at first and then more and more and more.. the contact loves a good information flood on WhatsApp So I thought I had all the information I could need, but quickly realised I actually knew nothing. Google does not tell you much about the resort apart from poor reviews on restaurants, but I could not find a mart, shops, anything really? There is no information about the resort available, I did see a golf cart carrying people like a taxi.. no idea where they were going or how they booked it? When we arrived, paid out fee to get in the gate, they copied our passports. Then arrived at the villa to find the housekeeper there laying on the lounge watching tv. She then made me download a new chat app Zalo just so I could talk to her.. then asked for our passports and typed that she would be back in 2 hours?? We booked a 2 bed deluxe, there is 3 bedrooms there that I think one is the house keepers?? We have no idea if she was there all night or not? She said - I go.. and just disappeared somewhere We couldn’t figure out hot water, found the pump switch eventually, or figure out the pool jets or lights? With nothing around we ended up having a pack of crisps and water for dinner because that’s what we had in our bags Grab does not work there as out of town so I had to pre book car service to airport If you can figure out the details then it would be a nice place to stay "

"From first appearance, this hotel seems to be clean and fancy. Upon further inspection and a one night stay, there were cockroaches in the room, breakfast was minimal and when scrambled eggs were requested, the staff did not seem to be receptive in taking care of the guests’ needs. Needless to say, scrambled egg was not made, and guest left the dinning area hungry and angry (hangry.)"