2/10 Terrible
Taylor Krysta
Business traveller
14 Feb 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
BED BUG ALERT - BED BUG ALERT - BED BUG ALERT
I booked at the Courtyard Toronto Mississauga/Meadowvale but upon arrive I was told they 'over sold' but have "upgraded" me to the Cambridge Suites across the parking lot, which offered a full suite instead of a standard king bed hotel room.
The suite was old/dated. The pillows were beyond old and lumpy. The bed had 2 thin old 'mattress toppers' that didn't even cover the entire top of the mattress and NO MATTRESS PROTECTOR!!!
While over all the suite was tidy, it was not clean to an acceptable level ie dining chairs were disgusting and extensively stained,
One of the first things I ALWAYS do before unpacking or sitting down, regardless of hotel, is pull back the sheets and mattress cover and with my cell flashlight check all the mattress seams for bed bugs. Much to my horror, I found bed bug sheddings/carcasses. I then further opened the nightstands and found further evidence. Needless to say, I left immediately. The gentlemen at the desk, who was incredibly AMAZING, did confirm that my pics were of bed bugs and not only this hotel but the one I originally booked, had both been closed recently due to bed bug infestations!!!!!!
DO NOT STAY HERE!!!
And ALWAYS check your mattress seams and other areas before you decide to sit down anywhere!
This was a very close call.
Taylor Krysta
Stayed 2 nights in Feb 2025