2/10 Terrible
Verified traveller
12 July 2013
Liked: Cleanliness, room comfort
Disliked: Staff & service
Guests are not welcome
The hotel description boast among other things
"Multilingual staff" -- well, English was certainly not one of those languages.
"Child friendly" -- on a steep hillside with stone staircases everywhere. We did not dare to leave our two-year-old alone for a second.
"Use of nearest gym (included)" -- a small tent with some aparatus.
When we arrived outside the hotel, according to our GPS, we drove back and forth a few times because we could not find any entry. After a while we found a gate that might be it. We rang the door bell and called the phone number to the place a couple of times with no answer. After 40 minutes we forced our way in through the iron gate, which had a small opening it seemed possible to squeeze through. (Forced open earlier that day by another guest had received the same kind of welcome.) When we finally found the receptionist/hostess, we felt most unwelcome. She even chased after us to see the registration papers as we wanted to get a glimpse of the pool. As if we were a family with three children robbing our way through the Italian countryside. She told us we could be criminals, in the very little English she could speak.
This was noting like the nice presentation on the web. The family room seemed ok, and I guess if we were just two adults planning on doing absolutely nothing we could have enjoyed it. But this place is quite far away from everything, at least without a car.