4/10 Poor
chris c.
22 Sept 2024
Disliked: Cleanliness
Average
Communication was not good at all. Our check in was suppose to be at 3pm. We did not recieve any information about how to check in or get keys ect till aroud 4.30pm. They messaged us and told us check in will be at 7pm due to a late departure. We had driven from brisbane and planned to arrive in Townsville around 3pm. The last thing we needed was to wait around for 3 hours in a car with a baby that was already sick of being in a car for long hours at a time. When we got there we lifted the doona up it looked like the sheets had not been changed since last guest's. The little dogs next dog kept constantly barking non stop you cant even sit on verandah without them barking, was so annoying. Also no floor mats.
chris c.
Stayed 2 nights in Sep 2024